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Custom Window Blinds
Gift Registry
Gift & eGift Cards
Custom HeadboardsFAQ - Return, Exchanges & Cancellations
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Returns, Exchanges & Cancellations
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Do you have a price adjustment policy?
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Yes, we do. A one-time price adjustment may be made within 30 days of the initial purchase date. The lower price must be in effect at the time of the request. To be eligible for a price adjustment, the original sales receipt must be available as well as the original method of payment and the product must have the same item number (SKU) that appears on the original receipt.
For purchases made in-store or online*, please visit one of our store locations to receive a price adjustment.
*For purchases paid with PayPal and Affirm, please contact us via LiveChat online. Remember to have your 8-digit order number.
Exceptions:
• Items purchased as final sale and/or with a promotional gift card or a gift with purchase are not eligible for price adjustments.
• One-time use coupon codes may not be applied to previous purchases and are excluded from the price adjustment policy. -
How do I request a price adjustment?
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For in-store or online purchases*, please visit one of our store locations to receive a price adjustment.
To be eligible for a price adjustment, the original sales receipt must be available, as well as the original method of payment and the product must have the same item number (SKU) that appears on the original receipt.
*For purchases paid with PayPal and Affirm, please contact us via LiveChat online. Remember to have your 8-digit order number.
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Can I make the price adjustment request through customer service?
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To ensure all price adjustments are made on the original payment method, they can only be made in any of our store locations.
For purchases paid with PayPal and Affirm, please contact us via LiveChat online. Remember to have your 8-digit order number.
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Are there any exceptions to your price adjustment policy?
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Items purchased as final sale and/or with a promotional gift card or a gift with purchase are not eligible for price adjustments.
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One-time use coupons and promo codes may not be applied to previous purchases and are excluded from this policy.
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A product can only be eligible for a price adjustment once it has been received or picked up in-store and the order is completed.
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If I have purchased with a Gift card, can I get reimbursed?
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Yes, you can. If the gift card's value covers the total product price, the difference will be reimbursed in the form of a store credit (credit note).
If a second payment method was used to pay the total amount, the difference will be reimbursed on the original payment method.
Ensure you have your original sales receipt and the original payment method (if applicable).
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If I have purchased with PayPal and Affirm, can I get reimbursed?
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Yes, you can! Please get in touch with us via our LiveChat. Remember to have your 8-digit order number.
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Do you price match competitor prices?
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We stand by our prices online and in-store for a full year*. If you find a lower price with another Canadian retailer or authorized dealer online, in-store, or in print within one year of your purchase, we will not only match our direct competitor’s lower price on identical items, but we will also offer an additional 10% off the price difference. Click here for more details.
*From the date the product was purchased in-store or delivered (for online orders).
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Do you have a price adjustment policy?
