FAQ - Return, Exchanges & Cancellations

For in-store or online purchases*, please visit one of our store locations to receive a price adjustment.

To be eligible for a price adjustment, the original sales receipt must be available, as well as the original method of payment and the product must have the same item number (SKU) that appears on the original receipt.

*For purchases paid with PayPal, please contact us via LiveChat online. Remember to have your 8-digit order number.

To ensure all price adjustments are made on the original payment method, they can only be made in any of our store locations.

For purchases paid with PayPal, please contact us via LiveChat online. Remember to have your 8-digit order number.

Items purchased as final sale and/or with a promotional gift card or a gift with purchase are not eligible for price adjustments.

One-time use coupons and promo codes may not be applied to previous purchases and are excluded from this policy.

A product can only be eligible for a price adjustment once it has been received or picked up in-store and the order is completed.

Yes, you can. If the gift card's value covers the total product price, the difference will be reimbursed in the form of a store credit (credit note).

If a second payment method was used to pay the total amount, the difference will be reimbursed on the original payment method.

Ensure you have your original sales receipt and the original payment method (if applicable).

Yes, you can! Please get in touch with us via our LiveChat. Remember to have your 8-digit order number.

We stand by our prices online and in-store for a full year*. If you find a lower price with another Canadian retailer or authorized dealer online, in-store, or in print within one year of your purchase, we will not only match our direct competitor’s lower price on identical items, but we will also offer an additional 10% off the price difference. Click here for more details.

*From the date the product was purchased in-store or delivered (for online orders).