Where is my order? I placed an order on the website and have not received it?
If you have an account, you will be able to check all your orders, and where they are, directly from your profile page (check My Orders page).
If you don’t have an account, simply click on Track your Order at the bottom of the page, enter your order number and your order Email.
If you can’t find how to do it, please contact customer service or emailing us at firstname.lastname@example.org. Please make sure you have your order number with you to facilitate the research process.
Can my order be shipped to multiple addresses?
Unfortunately, we are not able to ship one order to multiple addresses. You will need to place two separate orders. If you need assistance in placing your order, please email our Customer Service desk at email@example.com or at 1 (800) 363-3832 and select option #3 (9am to 5pm) and we will be more than happy to assist you.
How do I place an order with an international delivery address?
We accept orders from any country and have established a courier service for international delivery. Our website is currently only accepting Canadian orders and deliveries, but we can manually accept international orders until our website becomes worldwide friendly. Simply email us at firstname.lastname@example.org with your detailed request.
When will my order be shipped?
Most in stock orders are shipped within 2 business days. In some cases, if we require an item from one of our warehouses to fill or complete your order, it can take an extra 2 business days. Our customer service will advise you by email of any further delays.
Note that if you have an account, you will be able to check all your orders, and where they are, directly from your profile (check My orders page). If you don’t have an account, simply click on Order History at the bottom of the page and enter your order number and your order Email.