Frequently Asked Questions

Frequently Asked Questions

Why was I charged sales tax for my online order?

We are required by law to charge Canadian Goods and Services Tax (GST) on all products shipped to addresses in Canada, and Canadian provincial sales taxes in provinces where we have a physical location. We currently have stores in Quebec, Ontario and New-Brunswick.

We do not collect sales tax on gift cards, as the appropriate sales tax will be charged on the purchase when the gift card is redeemed.

Which payment method can I use for my online purchase?

We gladly accept North American Visa, MasterCard, and Paypal. If you prefer to use a form of payment other than a credit card, simply visit one of our stores near you and they will be more than happy to assist you.

Does Linen Chest price match items I find advertised for less at another website/retail store?

We will not only match our direct competitor’s price on identical items, but we will also offer another 10% off the difference. In order to qualify for our price matching guarantee, the product in question needs to be advertised by an authorized retailer for that brand and product. The product also has to be the same make, model and condition. Finally the selling store must have a physical store location located within the same provinces as our store locations. Cannot be combined with any other promotion. Other exceptions may apply. Please, contact us for all details.

Where is my order? I placed an order on the website and have not received it?

If you have an account, you will be able to check all your orders, and where they are, directly from your profile page (check My Orders page).

If you don’t have an account, simply click on Track your Order at the bottom of the page, enter your order number and your order Email.

If you can’t find how to do it, please contact customer service or emailing us at Please make sure you have your order number with you to facilitate the research process.

Can my order be shipped to multiple addresses?

Unfortunately, we are not able to ship one order to multiple addresses. You will need to place two separate orders. If you need assistance in placing your order, please email our Customer Service desk at or at 1 (800) 363-3832 and select option #3 (9am to 5pm) and we will be more than happy to assist you.

How do I place an order with an international delivery address?

We accept orders from any country and have established a courier service for international delivery. Our website is currently only accepting Canadian orders and deliveries, but we can manually accept international orders until our website becomes worldwide friendly. Simply email us at with your detailed request.

When will my order be shipped?

Most in stock orders are shipped within 2 business days. In some cases, if we require an item from one of our warehouses to fill or complete your order, it can take an extra 2 business days. Our customer service will advise you by email of any further delays.

Note that if you have an account, you will be able to check all your orders, and where they are, directly from your profile (check My orders page). If you don’t have an account, simply click on Order History at the bottom of the page and enter your order number and your order Email.

How can I get on Linen Chest’s mailing list? I would like to receive information on your special offers.

Click on the newsletter tab, located on the left side of your screen, to add your name to our email distribution list. You will receive the latest information on promotions as well as new and exciting events happening at Linen Chest.

Please note that we do not sell personal customer information to any third party.

Can I cancel my subscription to the Linen Chest newsletter?

You can do it anytime! In every Linen Chest email, a link allows you to cancel your subscription immediately. You can also do it directly on your Preference Center page, simply click here.

Why do I need to enter my email address when I place an order online?

An email address is required to send you a detailed order confirmation after you successfully place an order. Once your order is shipped, you will receive a 2nd email detailing your tracking information. Linen Chest does not sell or share our customer’s information with any third parties as well as other customer service emails.

• Can I cancel or make changes to my order?

If you haven’t completed your order, it is possible to edit the order. But once it is completed, you can’t change the order. If it is the case, please contact our customer service or email us at .

• How do I return an item that I purchased online?

The first step I to check our return policy to make sure your purchase can be returned. Once that page is consulted, you can contact our web customer service department or email us at . The customer service representative will assess the situation and make sure to follow company policy with your return and help you through the process.

For more information about returns, please check our refund policy.

• Can I return/exchange an item that I ordered online at my local Linen Chest store?

We gladly accept returns or exchanges at any of our store locations. You need to call our customer service department or email us at,to get a return authorization. Please remember to have the item in its original packaging along with the accompanying documentation.

Consult our return policy to make sure you will be able to return your order.

For delivery return, please email us at so we can properly assess shipping requirements.

Can I buy a gift card online?

Yes, you can buy a gift card directly online; choose from $10 to $250. We will mail the gift cards free of charge on your behalf directly to the receiver’s home or office. Send a gift card today!

Can I directly pay with a gift card on online purchases?

Yes, it is currently possible to use a gift card online in the checkout process.

Where are your Linen Chest stores located in Canada?

Please see our Stores Location page for detailed location information and store hours.

How do I find out if an item is in stock?

By clicking on an item, it will indicate the availability and give a shipment ETS (Estimated Time to Ship) message. If a product is out of stock, the message will reflect it.

I saw a product in store, but I can’t find it online.

We are constantly working on putting our entire catalogue online; some products may not have made it online. Please contact us with your inquiry.

Does Linen Chest offer Layaway services?

Linen Chest does not offer a layaway program at this time.

Does Linen Chest have an Affiliate Program?

At the present time, we do not have a formal affiliate program in place. However, we do evaluate proposals on a case by case basis. If you would like to send any marketing materials about your company or website to our marketing department, you may send them an email to or by mail to:

Linen Chest Marketing Department (Affiliate Program)
4455 Autoroute des Laurentides
Laval, QC
H7L 5X8

How do I apply for a position at Linen Chest?

We are looking for talented, hardworking individuals. Our unswerving commitment to our promote-from-within policy is a great example of how we recognize, appreciate, and reward those who show exceptional performance. If you are interested in becoming part of our organization, please click here for more information.

Why work at the Linen Chest?

We are a fast growing organization that considers its employees to be its greatest asset, and we are continuously seeking talented individuals to join our team. You can expect to work in a dynamic, stimulating and exciting environment that encourages innovative ideas and personal growth.

Should I send my resume?

Yes, we invite you to apply for any open position as we love to add and expand our current team.

I can only work part-time. Should I still apply as a candidate?

We are always looking for talented individuals to join our team and we frequently offer part-time or on a temporary base position. Check here for job postings.

How do I find an item on your website?

We’ve made finding an item on our site simple. Type the description or name of the item in the Search Field located at the top of our homepage. All our products are classified in categories and each category is classified in subcategories. Still can’t find it? Contact our Customer Service desk at .

How to use a coupon code?

Go to the shopping cart by clicking the View Cart button and then Shopping Cart. Enter your coupon code on the Promotion Codes area and click on Apply Coupon.

What steps do I take to place an order?

  1. 1. Add items to cart from the catalogue;
  2. 2. Edit the cart if necessary on the shopping cart page (View Cart or Shopping Cart);
  3. 3. If you have a promo coupon code, enter it on the Promotion Codes area. Select one of the shipping options. Then click the Proceed to checkout button to continue. *If you want to check out quickly, simply click on the checkout button at the top of the page.
  4. 4. Fill in the fields of the 3 steps to complete your purchase. To avoid processing and shipping delays, please provide your billing address exactly as it appears on your credit card statement.
  5. 5. When all fields are entered, click on the Place order now button.

• Which Internet browsers should I use to view the Linen Chest web site properly?

The Linen Chest web site is optimized for viewing with those browsers:

  • Internet Explorer 10 and +
  • Microsoft Edge
  • Chrome 15 and +
  • Firefox 7 and +
  • Safari

• What screen resolution do I need?

The website is responsive and will adapt to any screen size.

Is it safe to shop at Linen Chest Online?

Totally! You can shop with confidence at Linen Chest Online. We deal with check centers for the payments and we have a professional staff to make sure every transaction is completed with simplicity and security.

To see our complete privacy and security policy, click here.

  • Website certified by Entrust® for a secure connection
  • All transactions inspected by Verified by Visa® (VbV)
  • If unsatisfied, you may return items for full refund or for an exchange within 30 days of delivery.
  • Return or exchange items you buy online at any of our locations.
  • Price policy, 1 year guarantee; if you find the same merchandise at a lower price elsewhere, we
        will match it and award you an additional 10% off on the difference!
  • New platform allows you to use easily our Website from work or home and from your
        computer or your mobile!