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Frequently Asked Questions

Frequently Asked Questions

Once your gift card order is placed, it should be mailed and delivered within 5-7 business days.

Once the order has been approved and paid, the gift recipient should receive their eGift Card by email within the hour.

When you place an eGift card order, you have the option to include a gift message; this will show when the recipient receives their gift by email. We do not yet offer this service for gift card orders… Coming soon!

To check your gift card balance, please refer to the following link: Click here

Once you are registered to the Gift Registry, your guests have the possibility of offering a cash contribution that will be added as a credit to the rechargeable gift card associated to the account.

Contact customer service for assistance as soon as possible. Click Here

You can redeem your gift card either online or in-store.

Gift cards do not expire.

A standard gift card purchase is mailed for free if ordered without any other item; if it is part of an order where the total does not reach the minimum for free shipping, the usual shipping fees will apply. Learn more

The gift card cannot be redeemed for money, however if the recipient does not wish to keep their card, the balance can be returned to the billing customer only.