The shipping address provided at the time of checkout must be a valid and complete Canadian shipping address. Remote and rural address shipping fees will be determined once you have entered your postal code. We reserve the right to hold orders for verification. Please allow for a shipping delay of 1-3 business days.
Order Subtotal
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Canadian Shipping Rates (Excluding Territories)
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$0.00 - $98.99 | $7.99 flat-rate per order |
Over $99 | Free! |
These shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact customer service via LiveChat or by email before ordering for more details at info@linenchest.com.
Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee. For shipping to certain remote or rural areas, additional shipping surcharges may apply. If this is the case, these shipping surcharges will appear upon entry of your postal code at checkout.
Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier. Please consult oversized delivery options below or contact customer Service via LiveChat by email at info@linenchest.com for more details.
Oversized products are subject to different shipping conditions and services. Some may be eligible for free in-store pick-up, others, such as mattresses and large pieces of furniture or chairs, will have specific delivery options.
All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, we will deliver to your door, not the lobby.
Small oversized items are subject to an additional $10 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rate in your area.
Large oversized items are subject to an additional $45 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rates in your area.
Delivery on very large items can be subject to a $90 flat rate delivery or a custom shipping quote. We will contact you with the best rate in these particular cases.
NOTE: Mattress and headboards are exempt from these rates. You will be contacted by our delivery department to schedule an appointment.
Product Type
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Canadian Shipping Rates - Oversized Products
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Small Oversize | Additional $10 shipping surcharge (added on to standard rate) |
Large Oversize | Additional $45 shipping surcharge (added on to standard rate) |
Delivery (Special Cases) | $90 flat rate delivery (can be subject to custom shipping quote) |
For more information on delivery charges or zones, please do not hesitate to contact us via LiveChat by email at info@linenchest.com for more details.
Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.
You can find out if any item is in stock on the product page, it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more stock.
Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 5 business days.
Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.
If you have an account, you can check on your order status directly from your My Account page.
No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.
The shipping address provided at the time of checkout must be a valid and complete United States shipping address. We reserve the right to hold orders for verification. Please allow for a shipping delay of 5-7 business days.
Order Subtotal
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United States Shipping Rates (UPS)
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All Orders* (Up to $800 CAD) | $12.95 CAD flat-rate per order |
These shipping fees apply to U.S. customers only, with the exception of certain rural areas, states and Territories (i.e. Puerto Rico, Guam, Hawaii, or Alaska).
Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier.
Please contact customer service via LiveChat by email at info@linenchest.com or for more details.
If your order contains one or more oversized items, please contact customer service via LiveChat by email at info@linenchest.com .
Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.
You can find out if any item is in stock on the product page; it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more inventory.
Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 5 business days.
Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.
If you have an account, you can check on your order status directly from your My Account page.
No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.
Click here to see our Returns Policy for U.S. orders >.
NOTICE:
All pillow purchases made from March 1st, 2020 onwards will be considered FINAL SALE. No exchanges or returns will be permitted. No duvet returns, exchanges or warranty claims will be accepted unless the product has been properly dry cleaned in an effort to minimize health risks.
Contact us for more information.
We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item for a refund or an exchange.
Return any online orders within 60 days to any Linen Chest store for FREE
– or –
Simply ship items back to our warehouse at your cost.
Merchandise can be exchanged or refunded within 60 days after your order is received provided that it is unused, in perfect condition and in their original packaging with all included documentation, pieces and accessories intact.
We will gladly refund or exchange your purchase upon presentation of the receipt in-store and online.
Please follow the steps below if you wish to return or exchange an item:
Web orders returned In-Store (Free)
Web orders returned by mail
Many of our products come with a manufacturer’s warranty. For more information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.
We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus a flat return shipping fee of $12.95 (as long as the return procedure described below is followed). The parcel can also be returned for an exchange within thirty (30) days of delivery.
Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.
Refunds are made with the same payment method used for purchasing the product.
If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.
Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.
Special orders and final sales are non-refundable and non-exchangeable.
For any purchase made off an active Gift Registry please contact our customer service via LiveChat by email at info@linenchest.com for any details prior to ordering online.
*Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.
Please follow the steps below if you wish to return or exchange an item:
Web orders returned by UPS ($12.95 CAD)
If you have an account, you will be able to check on the status of your orders directly from your profile page. If you do not have an account, you can track your order on this page. Just enter your order number or your delivery postal code. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites:
- Canada Post : www.canadapost.ca
- UPS : www.ups.com
- Canpar : www.canpar.ca
If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, please email us at info@linenchest.com.
On occasion, orders may be cancelled by our system for various reasons, including:
Unfortunately at this time we do not offer a giftwrapping service. Please indicate if you are purchasing a gift so we can make sure not to include any prices or an invoice inside the package. We can ship to most locations within Canada or the U.S. so your gift can get to its destination safely. You can also write a small message in the gift message box that will be shown on the gift receipt.