Rates

The shipping address provided at the time of checkout must be a valid and complete Canadian shipping address. Remote and rural address shipping fees will be determined once you have entered your postal code. We reserve the right to hold orders for verification. Please allow for a shipping delay of 1-7 business days.

We ship with Canada Post, UPS, Nationex and Canpar, at our discretion.
Express shipping service is not currently available.
Gift Cards are mailed to recipients by regular postal service at no charge.

Order Subtotal	Canadian Shipping Rates (Excluding Territories)
$0.00 - $98.99	$9.99 flat-rate per order
Over $99	Free!

*Rates are not for oversized items. Should your order contain an oversized product please consult our oversized product shipping details below. Examples of oversized items include: furniture, mattresses, large wine coolers, recliners and any over-dimensioned products that cannot be shipped by regular courier. Oversized items will normally be displayed with a visual tag on their product page as well as the cart page.

For more details, please contact our Customer Care Team .

Restrictions

These shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact our Customer Care Team.

Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee. For shipping to certain remote or rural areas, additional shipping surcharges may apply. If this is the case, these shipping surcharges will appear upon entry of your postal code at checkout.

Northwest Territories: $50 flat-rate per order
Yukon: $50 flat-rate per order
Nunavut: $75 flat-rate per order

Note: All orders with an oversized product will require a shipping quote. Free Shipping does not apply at any time to these Territories.

Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier. Please consult oversized delivery options below or contact our Customer Care Team for more details.

*Please note that free shipping promotions do not apply to previous purchases, pending orders certain rural areas and territories (as mentioned above) and oversized items, and must respect the noted criteria.

Oversized Products

Oversized products are subject to different shipping conditions and services. Some may be eligible for free in-store pick-up, others, such as mattresses and large pieces of furniture or chairs, will have specific delivery options.

All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, we will deliver to your door, not the lobby.

Small oversized items are subject to an additional $10 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rate in your area.
Large oversized items are subject to an additional $29 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rates in your area.
Delivery on very large items can be subject to a $99 flat rate delivery or a custom shipping quote. We will contact you with the best rate in these particular cases.

NOTE: Mattress and headboards are exempt from these rates. You will be contacted by our delivery department to schedule an appointment.

Product Type	Canadian Shipping Rates - Oversized Products
Small Oversize	Additional $10 shipping surcharge (added on to standard rate)
Large Oversize	Additional $29 shipping surcharge (added on to standard rate)
Delivery (Special Cases)	$99 flat rate delivery (can be subject to custom shipping quote)

For more information on delivery charges or zones, please do not hesitate to contact us via LiveChat by email at info@linenchest.com for more details.

Shipping Timelines

Most of our products are in-stock and ready to be shipped. Our normal delivery timeline of in-stock products is 1 to 3 business days. For specific product timelines, please consult each product page for an estimated timeline or Track Your Order for more shipping information. Please note that during certain peak periods, additional delays may occur.

Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates.

You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.

To check the status of your order, click here.

Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.

NOTE:
For health and safety reasons we have temporarily suspended all orders being shipped to the US.

Rates ($ CAD)

The shipping address provided at the time of checkout must be a valid and complete United States shipping address. We reserve the right to hold orders for verification. Please allow for a shipping delay of 5-7 business days.

ALL U.S. orders are shipped with UPS
Express shipping service is not currently available.
Gift Cards are mailed to recipients by regular postal service at no charge.
We do not ship to the following states or Territories at this time: Puerto Rico, Guam, Hawaii, or Alaska.

Order Subtotal	United States Shipping Rates (UPS)
All Orders* (Up to $800 CAD)	$12.95 CAD flat-rate per order

*All pricing and rates are in Canadian dollars (CAD). In order to expedite and simplify the ordering process for our customers in the U.S., we have limited order values to $800 CAD. Orders of this value should be exempt from these duties and fees as these goods are purchased for personal use only. If you have any questions about duties, please contact your local U.S. Customs authority.

Rates are not for oversized items. Should your order contain an oversized item, please contact our Customer Care Team .

Restrictions

These shipping fees apply to U.S. customers only, with the exception of certain rural areas, states and Territories (i.e. Puerto Rico, Guam, Hawaii, or Alaska).

Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier.

Please contact our Customer Care Team for more details.

Oversized Products

If your order contains one or more oversized items, please contact our Customer Care Team .

How does item availability affect the shipping delay?

Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.

You can find out if any item is in stock on the product page; it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more inventory.

Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 7 business days.

Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.

If you have an account, you can check on your order status directly from your My Account page.

Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.

Returns & Exchanges - Canadian Customers

Click here to see our Returns Policy for U.S. orders >.

Return Policy

EXTENDED HOLIDAY RETURNS

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item for a refund or an exchange. All purchases made between October 19 and December 31, 2022 may be exchanged or refunded until January 31, 2023. All purchases made after January 1, 2023 may be exchanged or refunded for 30 days following their delivery date.

2 Ways to Return Your Item

IN-STORE (Free!)

LEARN MORE

FIND A LOCATION

Please follow the steps below if you wish to return or exchange an item:
Web orders returned In-Store (Free)

1. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
2. You must bring the order along with a copy of the documentation that accompanied your order. Only the purchaser can return items for a refund, otherwise, if you are the recipient of an order, a credit note will be issued as long as our return policy is respected. In both cases, I.D. will be required for verification.
3. Refunds will only be processed on the same payment method used on the original order.
4. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

For assistance, please contact our Customer Care Team.

BY MAIL (At your cost)

RETURN INSTRUCTIONS

CLICK HERE TO REQUEST A RETURN

Web orders returned by mail

1. Submit a return request online and await email approval before returning your item.
2. Once your return has been approved by our Customer Care Team, pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order and your Return Approval form (PDF link your email).
4. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories to ensure full credit.
5. For your protection, we recommend you use an insured mail service for your return.
6. Return the package to:
Attn: Order Returns, C/O Linen Chest
875 Montée Saint-François
Laval, QC
H7C 2S8
7. You will have thirty (30) days from the date of delivery to return your item for a refund.*

CLICK HERE TO REQUEST A RETURN

Please note that you are responsible for any associated shipping fee when returning your item(s), with the exception of a manufacturer’s defect or a shipping error on our part. For more information, contact our Customer Care Team

NOTE: In the case of a refund, you will receive your amount via the same method of payment used when your order was placed, given the timeframe respects our Return Policy.

IMPORTANT:

If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.

For any purchase made on an active Gift Registry, please see in-store for details. Certain conditions and exceptions apply; please contact our Customer Care Team for any details prior to ordering online.

*Mattresses are excluded from this Return Policy. For more information, please refer to the 100-Day Comfort Guarantee.

NOTICE:

Please note, in case we need to resend the product to honor the guarantee, please place the item in a clear plastic bag in an effort to minimize health risks.

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Returns & Exchanges - U.S. Customers (Currently Unavailable)

Return Policy

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus a flat return shipping fee of $12.95 (as long as the return procedure described below is followed). The parcel can also be returned for an exchange within thirty (30) days of delivery.

Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.

Refunds are made with the same payment method used for purchasing the product.

Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.

Special orders and final sales are non-refundable and non-exchangeable.

For any purchase made off an active Gift Registry please contact our Customer Care Team for any details prior to ordering online.

*Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.

Procedure

Please follow the steps below if you wish to return or exchange an item:

Web orders returned by UPS ($12.95 CAD)

Contact our Customer Care Team to get your return authorization.
Pack the item securely in the original package.
Enclose a copy of the documentation that accompanied your order.
Drop off your parcel at a UPS Store. Find a location in your area >
All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
Return the package to:
Attn: Order Returns, C/O Linen Chest
875 Montée Saint-François
Laval, QC
H7C 2S8
You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
Once your return has been received, a fixed rate of $12.95 CAD will be deducted from your refund subtotal.

For assistance, please contact our Customer Care Team ..

Track Your Order

To track the status of your orders click Track My Order. If you do not have an account, you can track your order on this page. Just enter your order number or your delivery postal code. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites:

- Canada Post: www.canadapost.ca
- UPS: www.ups.com
- Canpar: www.canpar.ca
- Nationex: www.nationex.com

Change/Cancel Your Order

If you haven’t completed your order, it is possible to edit it directly from the view cart page.

If your order is completed, please contact our Customer Care Team.

On occasion, orders may be cancelled by our system for various reasons, including:

Products being out of stock and being discontinued by the supplier
Difficulty in processing your payment information
Unable to ship to the address provided
Duplication of a previous order

In these cases, our Customer Care Team will advise you by email.

Send Gift & Gift Options

You can select Gift Options at checkout to ship your order as a gift and include a message to the recipient. We will not include an invoice or pricing in the package. We are not currently sending gifts internationally.

Note: In-store gift wrapping is not currently available but we look forward to offering this again in the near future.

Returns & Exchanges - Canadian Customers

Please follow the steps below if you wish to return or exchange an item:
Web orders returned In-Store (Free)

Web orders returned by mail

Returns & Exchanges - U.S. Customers (Currently Unavailable)

Track Your Order

Change/Cancel Your Order

Send Gift & Gift Options

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Returns & Exchanges - Canadian Customers

Please follow the steps below if you wish to return or exchange an item: Web orders returned In-Store (Free)

Web orders returned by mail

Returns & Exchanges - U.S. Customers (Currently Unavailable)

Track Your Order

Change/Cancel Your Order

Send Gift & Gift Options

Please follow the steps below if you wish to return or exchange an item:
Web orders returned In-Store (Free)