NOTE:
For health and safety reasons we have temporarily suspended all orders being shipped to the US.

Click here to see our Returns Policy for U.S. orders >.

Return Policy

NOTICE:
All pillow purchases made from March 1st, 2020 onwards will be considered FINAL SALE. No exchanges or returns will be permitted. No duvet returns, exchanges or warranty claims will be accepted unless the product has been properly dry cleaned in an effort to minimize health risks.

Contact us for more information.

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60-DAY RETURNS

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item for a refund or an exchange.

Return any online orders within 60 days to any Linen Chest store for FREE
– or –
Simply ship items back to our warehouse at your cost.

Merchandise can be exchanged or refunded within 60 days after your order is received provided that it is unused, in perfect condition and in their original packaging with all included documentation, pieces and accessories intact.

We will gladly refund or exchange your purchase upon presentation of the receipt in-store and online.

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Products can only be returned if unused, in perfect condition and in their original packaging with all included documentation, pieces and accessories intact.

Refunds are made with the same payment method used for purchasing the product.

If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.

Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.

Special orders and final sales are non-refundable and non-exchangeable.

For any purchase made off an active Gift Registry, see in-store for details. Conditions and exceptions apply; please contact our customer service via LiveChat by email at info@linenchest.com for any details prior to ordering online.

*Mattresses are excluded from this Returns Policy. Please refer to the 100-Day Comfort Guarantee.

• Procedure

Please follow the steps below if you wish to return or exchange an item:

Web orders returned In-Store (Free)

1. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
2. You must bring the order along with a copy of the documentation that accompanied your order. Only the purchaser can return items for a refund, otherwise, if you are the recipient of an order, a credit note will be issued as long as our return policy is respected. In both cases, I.D. will be required for verification.
3. Refunds will only be processed on the same payment method used on the original order.
4. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com .

Web orders returned by mail

1. Contact Customer Service via LiveChat by email at info@linenchest.com to get your return authorization.
2. Pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order.
4. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
5. For your protection, we recommend you use an insured mail service for your return.
6. Return the package to:
   Attn: Order Returns, C/O Linen Chest
   875 Montée Saint-François
   Laval, QC
   H7C 2S8
7. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com .

• Product Warranties

Many of our products come with a manufacturer’s warranty. For more information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.

Returns & Exchanges - U.S. Customers

• Return Policy

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus a flat return shipping fee of $12.95 (as long as the return procedure described below is followed). The parcel can also be returned for an exchange within thirty (30) days of delivery.

Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.

Refunds are made with the same payment method used for purchasing the product.

If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.

Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.

Special orders and final sales are non-refundable and non-exchangeable.

For any purchase made off an active Gift Registry please contact our customer service via LiveChat by email at info@linenchest.com for any details prior to ordering online.

*Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.

• Procedure

Please follow the steps below if you wish to return or exchange an item:

Web orders returned by UPS ($12.95 CAD)

1. Contact Customer Service via LiveChat by email at info@linenchest.com to get your return authorization.
2. Pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order.
4. Drop off your parcel at a UPS Store. Find a location in your area >
5. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
6. Return the package to:
   Attn: Order Returns, C/O Linen Chest
   875 Montée Saint-François
   Laval, QC
   H7C 2S8
7. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
8. Once your return has been received, a fixed rate of $12.95 CAD will be deducted from your refund subtotal.

For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com ..