• Rates ($ CAD)

The shipping address provided at the time of checkout must be a valid and complete United States shipping address. We reserve the right to hold orders for verification. Please allow for a shipping delay of 5-7 business days.

• ALL U.S. orders are shipped with UPS
• Express shipping service is not currently available.
• Gift Cards are mailed to recipients by regular postal service at no charge.
• We do not ship to the following states or Territories at this time: Puerto Rico, Guam, Hawaii, or Alaska.

*All pricing and rates are in Canadian dollars (CAD). In order to expedite and simplify the ordering process for our customers in the U.S., we have limited order values to $800 CAD. Orders of this value should be exempt from these duties and fees as these goods are purchased for personal use only. If you have any questions about duties, please contact your local U.S. Customs authority.

Rates are not for oversized items. Should your order contain an oversized item, please contact our Customer Care Team .

• Restrictions

These shipping fees apply to U.S. customers only, with the exception of certain rural areas, states and Territories (i.e. Puerto Rico, Guam, Hawaii, or Alaska).

Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier.

Please contact our Customer Care Team for more details.

• Oversized Products

If your order contains one or more oversized items, please contact our Customer Care Team .

• How does item availability affect the shipping delay?

Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.

You can find out if any item is in stock on the product page; it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more inventory.

Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 7 business days.

Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.

If you have an account, you can check on your order status directly from your My Account page.

• Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.

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• Return Policy

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus a flat return shipping fee of $12.95 (as long as the return procedure described below is followed). The parcel can also be returned for an exchange within thirty (30) days of delivery.

Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.

Refunds are made with the same payment method used for purchasing the product.

If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.

Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.

Special orders and final sales are non-refundable and non-exchangeable.

For any purchase made off an active Gift Registry please contact our Customer Care Team for any details prior to ordering online.

*Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.

• Procedure

Please follow the steps below if you wish to return or exchange an item:

U.S. Web orders to be returned by UPS ($12.95 CAD)

1. Contact our Customer Care Team to get your return authorization.
2. Pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order.
4. Drop off your parcel at a UPS Store. Find a location in your area >
5. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
6. Return the package to:
   Attn: Order Returns, C/O Linen Chest
   875 Montée Saint-François
   Laval, QC
   H7C 2S8
7. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
8. Once your return has been received, a fixed rate of $12.95 CAD will be deducted from your refund subtotal.

For assistance, please contact our Customer Care Team.