Contact Us

Most of our products are in stock and are ready to ship. The shipping process for in-stock items begins once the items have been secured on our end and once your payment has been authorized. Most items should be ready to ship within 3 business days. If the items need to be transferred from a secondary warehouse, it may take up to 7 business days.

• You can find out if any item is in stock on the product page, it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more stock.

• Be advised that any items(s) in your order that has shipped from different locations may arrive in one or more packages on different dates, You will receive an email confirming each shipment, with applicable tracking information for each package

• We do not offer the option to delay your order for shipment once it has been placed.

• We are not able to ship one order to multiple addresses. You will need to place two separate orders. If you need assistance in placing your order, please contact our Customer Care Team.

• Until further notice, our website is currently only accepting Canadian orders and deliveries. For more information, contact us.

• You sure can! If you would like to place an order in-store, ask any of our knowledgeable store associates and they will prepare the transaction and delivery method with you on the spot.

• A delivery surcharge applies to products that are subject to different shipping conditions and services. Some may be eligible for free in-store pick-up; others, such as mattresses and large pieces of furniture or chairs, will have specific delivery options that are outside of standard shipping fees. For more details, contact our Customer Care Team.

  Did you know? All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, and we can’t reach you via your buzzer or concierge, your items will be delivered at the building lobby/entrance.

  Small oversized items are subject to an additional $10 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rate in your area.

  Large oversized items are subject to an additional $39 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rates in your area.

  Delivery on very large items can be subject to a $90 flat rate delivery or a custom shipping quote. We will contact you with the best rate in these particular cases.

  NOTE: Mattress and headboards are exempt from these rates. You will be contacted by our delivery department to schedule an appointment.

• Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee. For shipping to certain remote or rural areas, additional shipping surcharges may apply on top of the flat rate. If this is the case, these shipping surcharges will appear upon entry of your postal code at checkout.

  Northwest Territories:	$50 flat-rate per order
  Yukon:	$50 flat-rate per order
  Nunavut:	$75 flat-rate per order

  NOTE: All orders with an oversized product will require a shipping quote. Free Shipping does not apply at any time to these Territories.

  Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier. Please consult oversized delivery options below or please contact our Customer Care Team.

  *Please note that free shipping promotions do not apply to previous purchases, pending orders, to certain rural areas and territories (as mentioned above) and oversized items.

Did you know? All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, and we can’t reach you via your buzzer or concierge, your items will be delivered at the building lobby/entrance.

Shop online and skip the shipping fees! Get your order the same day with our in-store or curbside pickup service.

• 1. Place your order online and select the “Buy Online Pick Up In-Store” option at checkout.
  2. When your order is ready, we will send you an email when your order is ready for pickup. Kindly verify your junk mail folder as well for this email.
  3. For our curbside service, look out for a phone number and/or parking instructions to follow upon arrival.
  4. Upon arrival at the store, you may either pick up your order from the customer service counter inside OR call the number indicated in the “Ready for Pickup” email.

NOTE: Please have your photo ID and order confirmation number ready as it will be required to claim your order.

• You will receive an email (normally within the same day) advising you that your order is ready for pickup. If you do not receive it, please check your junk folder or spam filter. Should there be any additional delay to pick up your order, we will notify you via email.

• If you have not yet received an email, you may contact our Customer Care Team.

• You are the only person who is authorized to pick up the order. If someone else should need to pick up your order, you will need to receive authorization from the store prior to pickup. Should the store grant authorization, please ensure that person brings their photo ID, as well as a copy of the order confirmation email.

• All orders for in-store pickup will be held for up to 30 days from the time the order is ready for pickup. After this time, if not picked up yet, your order may be cancelled for a credit note. You may then contact customer service if you need further support.

• Yes, absolutely. If you wish to cancel your order, you can get your refund in-store or contact our Customer Care Team.

• If you wish to change your pickup location, we will need to cancel your existing order and place a new one with the correct store location. Please contact our Customer Care Team.

• This option is not yet available. If you wish to proceed and have some items shipped and some picked up in store, you will need to place two separate orders.

• Go to the checkout page to check in-store available at your preferred location. If your items are not available, please contact our Customer Care Team.

  Did you know? All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, and we can’t reach you via your buzzer or concierge, your items will be delivered at the building lobby/entrance.

  NOTE: Since your items may not be available at your chosen pickup location, your order will not be ready within the same day as we will then need to locate and have the item transferred to your chosen store.

• If you haven’t yet completed your order, it is still possible to edit the order. But after it has been placed, you can’t change the order. To cancel or place a new order, please contact our Customer Care Team.

30-DAY RETURN POLICY

• We gladly accept returns or exchanges at any of our store locations for up to 30 days after receiving your order. Products can only be returned if they are unused, in perfect condition and in their original packaging, along with all of the original documentation, parts and accessories. For more details, please read our Return Policy. Refunds are made with the same payment method used for purchasing the product.

  REQUEST A RETURN

We are sorry that your order arrived damaged.

• For all return and exchanges requests, please visit our Shipping & Returns page. You will find all the details on the procedure as well as the return authorization request form by selecting Returns in the left menu of this page.

  As this is a damaged order, you will be asked to provide a photo of the condition of the box and the product.

  Once you have entered your request, you will be emailed instructions on how to proceed. If the item was indeed damaged during transport and you meet the notification deadline, you will not have to cover any return postage costs (subject to customer service approval).

  If you need assistance, feel free to use our online chat service, or visit our Customer Care page for different ways to reach us.

• Special orders and final sales are non-refundable and non-exchangeable.

• Gift Cards are final sales in-store and on-line.

• Contact your Registry Consultant, visit your nearest store or contact Customer Care Team for any inquiries regarding an active Gift Registry.

• Normally, international returns are accepted if they respect our Return Policy. However, for the time being, we are not currently accepting order or returns/exchanges internationally.

• We offer two simple ways to return your order:

• 1. In-Store – You can return your order in-store for an exchange or refund. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
  2. By Mail – You may return your items by mail at your own cost. Once we have received the return, we will process the exchange/refund. A paid return label will only be provided if the return is a result of a manufacturing defect or a shipping error on our part.

     NOTE: Please take a moment to ensure these guidelines are followed before sending out your package.

     - All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.

     - Pack the item securely in the original package.

     - Enclose a copy of the documentation that accompanied your order.

     - For your protection, we recommend you use an insured mail service for your return.

     - Please return your item(s) to the following address:
     Attn: Order Returns, C/O Linen Chest
     875 Montée Saint-François
     Laval, QC
     H7C 2S8

  Refunds will only be processed on the same payment method used on the original order for up to 30 days from the date of delivery.

  *Mattresses are excluded from this Return Policy. For more information, click here.

  For assistance, please contact our Customer Care Team.

• Upon inspection, if the product in question is defective or damaged and falls under the specified warranty period, we will offer a one-time replacement or repair of the original product in the size purchased. You can return your product in-store or online. For best & quickest results, we recommend visiting any of our store locations.

  To request a replacement or repair in store:

  - You need to have the original receipt in hand

  - The item should be placed in a clear plastic bag.

  To request a replacement or repair online:

  - Pictures(s) and/or video(s) of the product will be required to illustrate as much as possible of the manufacturing defect.

  - Please visit our Contact Us page where you will be prompted to complete a form. Once the form is submitted, an associate from the Customer Care Team will follow up with you to find the best solution for you.

  Warranty Product Returns

  If the product in question is defective or damaged and falls under the specified warranty period, please Contact Us to provide pictures(s) and/or video(s) of the product that will illustrate as much as possible of the manufacturing defect. A proof of purchase / invoice will be required for all warranty claims.

  Once the claim is received, an associate from the Customer Care Team will follow up with you to find the best solution for you.

• We accept North American Visa, MasterCard, American Express, PayPal and Visa/MasterCard Debit. If you prefer to use a form of payment other than a credit card, visit a Linen Chest location near you and we will be more than happy to assist you!

• We do offer a great financing plan on purchases over $500, but it is only available in-store at the moment.

• We are required by law to charge Canadian Goods and Services Tax (GST) on all products shipped to addresses in Canada, and Canadian provincial sales taxes in provinces where we have a physical store location. We currently have stores in Québec, Ontario, Nova Scotia and New Brunswick.

  We do not charge any sales tax on gift card purchases, as the appropriate sales tax will be charged on the purchase when the gift card is redeemed.

• We will not only match our direct competitor’s price on identical items, but we will also offer an additional 10% off the difference. In order to qualify for our price policy guarantee, the product in question needs to be advertised by an authorized Canadian retailer for that brand and product. Please note that we do not accept price matches from US retailers. The product needs to be in-stock and available for purchase at both retailers, whether in-store or online. The online retailer must be selling the item in brand new condition and cannot be a 3rd party seller. The product also has to be the same make, model and condition, including any additional duties and fees (if applicable).

  *Cannot be combined with any other promotion. Certain conditions may apply. For more information, please contact our Customer Care Team.

• Our sales and promotions do not apply to previous purchases. For more information, please contact our Customer Care Team.

• We’ve simplified your search for the perfect item. Type the description or name of the item in the search bar located at the top of every page. All our products are categorized, then divided into more specific sub-categories.

  Still can’t find what you’re looking for? Please contact our Customer Care Team.

• Click on the shopping cart icon at the top of your screen to view your items. Then, enter your coupon code (no spaces) on the promo code tab, and finally click “Apply Promo Code”.

• 1. Add the items you would like to purchase to your cart;
  2. Edit the cart if necessary on the shopping cart page (View Cart or Shopping Cart);
  3. If you have a promo coupon code, enter it in the promo codes area.
  4. Select one of the shipping options. Then, click the “Proceed to Checkout” button to continue.
  5. Fill in the fields of all 3 steps to complete your purchase. *To avoid processing and shipping delays, please provide your billing address exactly as it appears on your credit card statement.
  6. When all necessary fields have been entered, click on the “Place Order” button.

• When placing an order in store, your card will be charge right away. You will then get a receipt of your purchase with your order number and shipping information, if any.

• Great question! We are constantly growing and have already surpassed 30+ store locations across the country. To see all store locations and for operating hours, please visit our store locator.

• On the product page of the item in question, there is an area that shows online and store availability. If a product is out of stock, the message will reflect it.

• We are constantly working on having our entire catalogue available online. Due to circumstance, some products may not have made it online. Please contact our Customer Care Team.

• Linen Chest does not offer a layaway program at this time.

• At the present time, we do not have a formal affiliate program in place. However, we do evaluate proposals on a case by case basis. If you would like to send any marketing materials about your company or website to our marketing department, you may send them an email to Customer Care Team or by mail to:
  Linen Chest Marketing Department (Affiliate Program)
  4455 Autoroute des Laurentides
  Laval, QC
  H7L 5X8

• We do not provide an assembly service for our products.

• While we do our very best to ensure that the photos on our website are accurate, different browsers, monitors, computer configurations and lighting can sometimes result in slight variations in how colors are represented. We want you to be 100% satisfied with your purchase so if you have any concerns don’t hesitate to contact us .

• We do not offer gift wrapping as an option for online shopping.

• Yes! You can purchase either a physical gift card or an e-gift card online by clicking here. There are no shipping or processing fees for gift card purchases.

• Yes! You can absolutely use a gift card as a method of payment online by simply entering the complete gift card number at checkout.

• To check your gift card or e-gift card balance, please click here

• Gift Cards are final sales in-store and on-line.

• 1. eGift Cards (Delivered by Email) – A fast and simple way to offer your recipient exactly what they want. Choose a theme from over 20+ eGift Card designs, add in a personalized message and customize the card value. Finally, send it to them instantly by email or schedule a date/time for them to receive it. Purchase an eGift Card Now >
  2. Physical Gift Cards (Delivered for FREE* by Mail) – A great way to offer your recipient the fabulous gift of choice. Choose a predetermined gift card amount, enter their information in the “Shipping Address” area at checkout and finalize your order. They should receive their card within 5 to 7 business days. Purchase a Physical Gift Card Now >

• FUN FACT: Both gift card options can be redeemed in-store and online and they never expire!

• When you place an eGift Card order, you have the option to select from over 20+ themes and to include a nice gift message! These will show when the recipient receives their eGift Card by email. We do not yet offer this service for physical gift cards… Coming soon!

• A standard gift card purchase is mailed for free if ordered without any other item. If it is part of an order where the total does not reach the minimum threshold for free shipping, the usual shipping fees will apply. Gift Cards are mailed to recipients by regular postal service.

• Once your gift card order is placed, it should be mailed and delivered within 5 to 7 business days.

• Once the order has been placed and the payment approved, the recipient should receive their eGift Card by email within the hour.

• No, our gift cards never expire!

• Both Gift Cards and eGift Cards can be redeemed in-store at any one of our 30+ locations across Canada, or online.

• This card cannot be exchanged for cash or replaced if lost, stolen or damaged. For more information, please contact our Customer Care Team.

• Once you open your registry, your guests can add a “Cash Contribution” instead of purchasing an item. This contribution will then be added in the form of a credit onto your rechargeable gift card associated to the account.