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Dear Customers,

Our team is working diligently to respond to everyone’s inquires and concerns, however, please note that response times are exceptionally longer than usual due to factors beyond our control.

If you have already reached out to us and are awaiting a response, rest assured we will get back to you as soon as possible and will take this delay into consideration as we work together to find the best solution for your situation.

Thank you for your patience and understanding.

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Frequently Asked Questions

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2 Ways to Return Your Item

IN-STORE (Free!)

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Please follow the steps below if you wish to return or exchange an item:
Web orders returned In-Store (Free)

  1. 1. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
  2. 2. You must bring the order along with a copy of the documentation that accompanied your order. Only the purchaser can return items for a refund, otherwise, if you are the recipient of an order, a credit note will be issued as long as our return policy is respected. In both cases, I.D. will be required for verification.
  3. 3. Refunds will only be processed on the same payment method used on the original order.
  4. 4. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

For assistance, please contact our Customer Care Team.

or

BY MAIL (At your cost)

RETURN INSTRUCTIONS

Web orders returned by mail

  1. 1. Submit a return request online and await email approval before returning your item.
  2. 2. Once your return has been approved by our Customer Care Team, pack the item securely in the original package.
  3. 3. Enclose a copy of the documentation that accompanied your order and your Return Approval form (PDF link your email).
  4. 4. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories to ensure full credit.
  5. 5. For your protection, we recommend you use an insured mail service for your return.
  6. 6. Return the package to:
    Attn: Order Returns, C/O Linen Chest
    875 Montée Saint-François
    Laval, QC
    H7C 2S8
  7. 7. You will have thirty (30) days from the date of delivery to return your item for a refund.*

CLICK HERE TO REQUEST A RETURN

Please note that you are responsible for any associated shipping fee when returning your item(s), with the exception of a manufacturer's defect or a shipping error on our part. For more information, contact our Customer Care Team

NOTE: In the case of a refund, you will receive your amount via the same method of payment used when your order was placed, given the timeframe respects our Return Policy.

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