The shipping address provided at the time of checkout must be a valid and complete Canadian shipping address. Remote and rural address shipping fees will be determined once you have entered your postal code. We reserve the right to hold orders for verification. Please allow for a shipping delay of 2-7 business days.
- We ship with Canada Post, UPS and Canpar, at our discretion.
- Express shipping service is not currently available.
- Gift Cards are mailed to recipients by regular postal service at no charge.
*Rates are not for oversized items. Should your order contain an oversized product please consult our oversized product shipping details below. Examples of oversized items include: furniture, mattresses, large wine coolers, recliners and any over-dimensioned products that cannot be shipped by regular courier. Oversized items will normally be displayed with a visual tag on their product page as well as the cart page.
Canadian Shipping Rates (Excluding Territories)
|$0.00 - $98.99
||$7.99 flat-rate per order
For more details, please contact customer service by LiveChat or at firstname.lastname@example.org.
These shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact customer service via LiveChat or by email before ordering for more details at email@example.com.
Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee. For shipping to certain remote or rural areas, additional shipping surcharges may apply. If this is the case, these shipping surcharges will appear upon entry of your postal code at checkout.
- Northwest Territories: $50 flat-rate per order
- Yukon: $50 flat-rate per order
- Nunavut: $75 flat-rate per order
Note: All orders with an oversized product will require a shipping quote. Free Shipping does not apply at any time to these Territories.
Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier. Please consult oversized delivery options below or contact customer service by LiveChat or at firstname.lastname@example.org for more details.
*Please note that free shipping promotions do not apply to previous purchases, pending orders certain rural areas and territories (as mentioned above) and oversized items, and must respect the noted criteria.
Oversized products are subject to different shipping conditions and services. Some may be eligible for free in-store pick-up, others, such as mattresses and large pieces of furniture or chairs, will have specific delivery options.
All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, we will deliver to your door, not the lobby.
Small oversized items are subject to an additional $10 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rate in your area.
Large oversized items are subject to an additional $45 shipping surcharge on top of standard shipping rates or costs for shipping to remote areas. Enter your postal code at checkout for applicable rates in your area.
Delivery on very large items can be subject to a $90 flat rate delivery or a custom shipping quote. We will contact you with the best rate in these particular cases.
NOTE: Mattress and headboards are exempt from these rates. You will be contacted by our delivery department to schedule an appointment.
Canadian Shipping Rates - Oversized Products
||Additional $10 shipping surcharge (added on to standard rate)
||Additional $45 shipping surcharge (added on to standard rate)
|Delivery (Special Cases)
||$90 flat rate delivery (can be subject to custom shipping quote)
For more information on delivery charges or zones, please do not hesitate to contact us by LiveChat or at email@example.com for more details.
- How does item availability affect the shipping delay?
Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.
You can find out if any item is in stock on the product page, it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more stock.
Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 5 business days.
Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.
If you have an account, you can check on your order status directly from your My Account page.
No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.