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Shipping & Returns

  • Rates

The shipping address provided at the time of checkout must be a valid and complete Canadian shipping address. We reserve the right to hold orders for verification. Please allow for a shipping delay of 1-3 business days.


  • We ship with Canada Post, UPS and Canpar, at our discretion.
  • Express shipping service is not currently available.
  • Gift Cards are mailed to recipients by regular postal service at no charge.


Order Subtotal
Canadian Shipping Rates (Excluding Territories)
$0.00 - $98.99 $7.99 flat-rate per order
Over $99 Free!

*Rates are not for oversized items. Should your order contain an oversized product please consult our oversized product shipping details below. Examples of oversized items include: furniture, mattresses, large wine coolers, recliners and any over-dimensioned products that cannot be shipped by regular courier. Oversized items will normally be displayed with a visual tag on their product page as well as the cart page.

For more details, please contact customer service by LiveChat or at info@linenchest.com.



  • Restrictions

These shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact customer service via LiveChat or by email before ordering for more details at info@linenchest.com.


Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee.

  • Northwest Territories: $50 flat-rate per order
  • Yukon: $50 flat-rate per order
  • Nunavut: $75 flat-rate per order

Note: All orders with an oversized product will require a shipping quote. Free Shipping does not apply at any time to these Territories.


Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier. Please consult oversized delivery options below or contact customer service by LiveChat or at info@linenchest.com for more details.


*Please note that free shipping promotions do not apply to previous purchases, pending orders certain rural areas and territories (as mentioned above) and oversized items, and must respect the noted criteria.
  • Oversized Products

Oversized products are subject to different shipping conditions and services. Some may be eligible for free in-store pick-up, others, such as mattresses and large pieces of furniture or chairs, will have specific delivery options.


  • For orders with a subtotal of $500 or more that contain at least one oversized product with a delivery address within a 50km radius of any one of our stores; delivery will be free of charge.

  • Orders that contain at least 1 oversized product, with a subtotal of $499.99 or less with a delivery address within a 50km radius of our stores; there will be a flat fee of $50.

  • Any orders that contain at least 1 oversized product with a delivery address that is beyond a 50km radius of one of our stores will be subject to a custom delivery quote that must be approved by you before the order can be processed.


Order Subtotal
Canadian Shipping Rates - Oversized Products
$499.99 or less, within 50km of a store $50 flat-rate per order
$500+, within 50km of a store Free!*
Any amount ($), +50km from a store Custom delivery quote

For more information on delivery charges or zones, please do not hesitate to contact us by LiveChat or at info@linenchest.com for more details.

  • How does item availability affect the shipping delay?

Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.

You can find out if any item is in stock on the product page, it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more stock.

Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 5 business days.

Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.


If you have an account, you can check on your order status directly from your My Account page.


  • Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.


  • Rates ($ CAD)

The shipping address provided at the time of checkout must be a valid and complete United States shipping address. We reserve the right to hold orders for verification. Please allow for a shipping delay of 5-7 business days.


  • ALL U.S. orders are shipped with UPS
  • Express shipping service is not currently available.
  • Gift Cards are mailed to recipients by regular postal service at no charge.
  • We do not ship to the following states or Territories at this time: Puerto Rico, Guam, Hawaii, or Alaska.
Order Subtotal
United States Shipping Rates (UPS)
All Orders* (Up to $800 CAD) $12.95 CAD flat-rate per order

*All pricing and rates are in Canadian dollars (CAD). In order to expedite and simplify the ordering process for our customers in the U.S., we have limited order values to $800 CAD. Orders of this value should be exempt from these duties and fees as these goods are purchased for personal use only. If you have any questions about duties, please contact your local U.S. Customs authority.

Rates are not for oversized items. Should your order contain an oversized item, please contact customer service by LiveChat or at info@linenchest.com.




  • Restrictions

These shipping fees apply to U.S. customers only, with the exception of certain rural areas, states and Territories (i.e. Puerto Rico, Guam, Hawaii, or Alaska).

Flat-rate shipping fees for rural areas and territories are also not applicable on oversized items, such as certain furniture and over-dimensioned products that cannot be shipped by regular courier.

Please contact customer service by LiveChat or at info@linenchest.com for more details.


  • Oversized Products

If your order contains one or more oversized items, please contact customer service via LiveChat or by email before ordering at info@linenchest.com.


  • How does item availability affect the shipping delay?

Some delays may occur if the product needs to be transferred from another location. If it is out of stock, you will be advised promptly.

You can find out if any item is in stock on the product page; it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more inventory.

Most of our products are in stock and are ready to be shipped. The shipping process for orders for in-stock items begins once the items are localized on our end and once your payment has been authorized. Most in-stock items should be ready to ship within one business day. If ever we need to transfer one or more items from one of our local warehouses, shipping could take up to 3 business days. If we need to transfer the items from a secondary warehouse, it can take up to 5 business days.

Be advised that any item(s) in your order that has shipped from different locations may arrive in one or more packages on different dates. You will receive an email confirming each shipment, with the applicable tracking information for each package in your order.

If you have an account, you can check on your order status directly from your My Account page.



  • Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services, at our discretion.




Returns & Exchanges - Canadian Customers

Click here to see our Returns Policy for U.S. orders >.

    • Extended Holiday Return Policy

    For items purchased from November 11th 2019, exchange or store credit will be extended beyond 30 days until January 8th, 2020 OR 30 days from purchase date, whichever is longer.


    Please note:

    • There’s no extension on the 30-day refund policy.
    • No returns, exchanges and price adjustments will be processed in-store on December 26th and 27th.

    Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.

    Refunds are made with the same payment method used for purchasing the product.

    If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.

    Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.

    Special orders and final sales are non-refundable and non-exchangeable.

    For any purchase made off an active Gift Registry, see in-store for details. Conditions and exceptions apply; please contact our customer service via LiveChat or at info@linenchest.com for any details prior to ordering online.

    *Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.

    • Procedure

    Please follow the steps below if you wish to return or exchange an item:


    Web orders returned In-Store (Free)

    1. All products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
    2. You must bring the order along with a copy of the documentation that accompanied your order. Only the purchaser can return items for a refund, otherwise, if you are the recipient of an order, a credit note will be issued as long as our return policy is respected. In both cases, I.D. will be required for verification.
    3. Refunds will only be processed on the same payment method used on the original order.
    4. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

    For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com or at 1 (800) 363-3832 and select option #3 (9am to 5pm) or email info@linenchest.com.

    Web orders returned by mail

    1. Contact Customer Service via LiveChat by email at info@linenchest.com or at 1 800 363-3832 and select option #3 (9am to 5pm) to get your return authorization.
    2. Pack the item securely in the original package.
    3. Enclose a copy of the documentation that accompanied your order.
    4. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
    5. For your protection, we recommend you use an insured mail service for your return.
    6. Return the package to:
      Attn: Web Returns, C/O Linen Chest
      4455 Autoroute des Laurentides
      Laval, QC
      H7L 5X8
    7. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
    For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com or at 1 (800) 363-3832 and select option #3 (9am to 5pm) or email info@linenchest.com..
    • Product Warranties

    Many of our products come with a manufacturer’s warranty. For more information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.



    Returns & Exchanges - U.S. Customers

    • Return Policy

    We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus a flat return shipping fee of $12.95 (as long as the return procedure described below is followed). The parcel can also be returned for an exchange within thirty (30) days of delivery.


    Products can only be returned if unused, in perfect condition and in their original package and if they still contain all included documentation, pieces and accessories.


    Refunds are made with the same payment method used for purchasing the product.


    If you received a promotional item or gift card when you purchased the product, the promotional item or gift card must be returned unused. Otherwise, the value of the item or the gift card amount will be deducted from the amount refunded.


    Shipping fees will only be reimbursed in the case of a manufacturer defect, or an error made by Linen Chest.


    Special orders and final sales are non-refundable and non-exchangeable.


    For any purchase made off an active Gift Registry please contact our customer service via LiveChat or at info@linenchest.com for any details prior to ordering online.


    *Mattresses are excluded from this Returns Policy. Please refer to the 90-Day Comfort Guarantee.


    • Procedure

    Please follow the steps below if you wish to return or exchange an item:

    Web orders returned by UPS ($12.95 CAD)

    1. Contact Customer Service via LiveChat by email at info@linenchest.com or at 1 800 363-3832 and select option #3 (9am to 5pm) to get your return authorization.
    2. Pack the item securely in the original package.
    3. Enclose a copy of the documentation that accompanied your order.
    4. Drop off your parcel at a UPS Store. Find a location in your area >
    5. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
    6. Return the package to:
      Attn: Web Returns, C/O Linen Chest
      4455 Autoroute des Laurentides
      Laval, QC
      H7L 5X8
    7. You will have thirty (30) days from the date of delivery to return it for a refund. The shipping cost will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
    8. Once your return has been received, a fixed rate of $12.95 CAD will be deducted from your refund subtotal.
    For assistance, please contact Customer Service via LiveChat by email at info@linenchest.com or at 1 (800) 363-3832 and select option #3 (9am to 5pm) or email info@linenchest.com..

  • Track your order

If you have an account, you will be able to check on the status of your orders directly from your profile page. If you do not have an account, you can track your order on this page. Just enter your order number or your delivery postal code. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites:

- Canada Post : www.canadapost.ca
- UPS : www.ups.com
- Canpar : www.canpar.ca


  • Change or cancel your order

If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, please contact customer service at 1 800 363-3832 selection option #3 (9am to 5pm) or email us at info@linenchest.com.

On occasion, orders may be cancelled by our system for various reasons, including:


  1. Products being out of stock
  2. Difficulty in processing your payment information
  3. Unable to ship to the address provided
  4. Duplication of a previous order

Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear.
However, if your contents are damaged;


  1. Accept the package, make a note of the damage on the shipping receipt
  2. Sign and date it

The delivery person should also sign the slip and leave a copy for your records. Contact customer service immediately (within 24 hours) at 1 800 363-3832 option #3 or at info@linenchest.com.

  • Sending a gift

Unfortunately at this time we do not offer a giftwrapping service. Please indicate if you are purchasing a gift so we can make sure not to include any prices or an invoice inside the package. We can ship to most locations within Canada or the U.S. so your gift can get to its destination safely. You can also write a small message in the gift message box that will be shown on the gift receipt.


*Please note that we reserve the right to refuse certain text in gift messages or that accompanies gift cards. Please refrain from using any profanity or derogatory terms.