Shipping & Returns

• Restrictions

Currently, all shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact customer service via email before ordering for more details webshipping@linenchest.com.

Shipping fees are also not applicable on oversized items, such as certain furniture and over dimensioned products that cannot be shipped by regular courier. Please contact customer service via email before ordering for more details webshipping@linenchest.com.

• Availability & Shipping Daily

You can find out if an item is in stock by clicking on the item, it will indicate the availability and give a shipment ETS (estimated time to ship) message. If a product is out of stock, the message will reflect it.

Most items are in stock and ready to be shipped. Orders for in-stock items begin the shipping process once the item is located in stock and your payment is approved. Most in-stock items should be ready to be shipped within 24 hours (one business days). If we need to transfer some items from one of our other warehouses in Montreal, it could take 2-3 business days. Otherwise, if we need to transfer your items from other warehouses outside Montreal, it might take 5 business days to be ready for delivery.

If you have an account, you can check on your order status directly from your profile page.

• Rates

All estimated delivery service delays are always applicable from the shipping date and target locations within large cities. Some delays may occur if the product needs to be transferred from another location or if it is out of stock you will be advised promptly.

*Promotion

• Services with UPS & Canada Post

We ship with a courier and postal service. For this reason, we are not responsible for delays, extra charges or buyer’s order/information typing errors. The courier will attempt to deliver a parcel up to three times before returning it to us. The postal service holds the parcel at a postal outlet for about 10 days before it is returned to us if unclaimed. Any fees related to changes in delivery address or to re-shipping once the parcel has left our warehouse will be at the buyer’s expense. Unfortunately in both cases no specific block of time can be requested for delivery.

Canada post expedited service

This service reaches out to all Canadian addresses in major cities within 2-4 business days and up to 10 business days for certain other rural areas or zones. This service can be used for postal boxes, extended areas as well as any business address just like a mail service. Should there be nobody to accept the parcel upon delivery; a tag will be left with details on how to pick up your parcel at your local postal outlet. Postal outlets can sometimes be accessed easily with their extended morning, evening and Saturday hours and the parcel is kept for as much as 10 days before it is returned to us. Please make sure you have a photo I.D. when picking up your parcel. This parcel is fully insured and is traceable with your assigned tracking number, which you should receive by email.

UPS Ground

This courier service delivers its parcels in a very timely and secure fashion all across Canada. It reaches most zones and postal codes with its ground service. There are certain extended zones and areas in which this ground service cannot be used, such as remote and rural areas, postal boxes and Canadian Territories. Delivery to major cities is usually made within 1-3 business days in Eastern Canada and up to 3-4 business days to Western Canada. These deliveries require someone to be on location, Monday to Friday between 9-5pm, to accept and sign for it. Otherwise the use of a business or work address is recommended. All parcels are fully insured and can be traced with an assigned tracking number, which you should receive by email.

• During delivery or when picking up your order

Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear. However, if your contents are damaged;

• Accept the package, make a note of the damage on the shipping receipt

• Sign and date it.

• Gift Card

No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services at our discretion.

• International Rates

Putting customers first, Linen Chest is expanding its reach worldwide. While we currently accept delivery orders within Canada only, we will be expanding our delivery territory into the U.S & worldwide in the near future. If you would like a quote on shipping outside Canada, please contact Customer Service at 1 800 363-3832 or at webshipping@linenchest.com. We will be able to assess your needs and offer shipping quotes that suit your situation. Please make sure to supply the full list of items and quantities you with to get a quote for as well as a full delivery address. For you security, we may require additional information before accepting your order.

• Express Shipping

Linen Chest offers an Express Shipping Service using UPS next day, requiring a physical street address within UPS delivery zones. We also offer a Canada Post priority service in the event the delivery address is a P.O. Box, a rural address or simply not within UPS delivery zones.

These services are not included in our free shipping promotions. Costs are calculated using the parcel’s weight, dimensions and delivery location.

Please email webshipping@linenchest.com for a shipping quote with the below information:

• Your name and phone number

• Exact shipping address (including postal code)

• Items and quantities of your order

• Express service desired (UPS or Canada Post)

• Return Policy

We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within ten (10) days of delivery for a full refund of the purchase price, minus the shipping, handling and other charges. Or, the parcel can be returned for an exchange within thirty (30) days of delivery.

To ensure full credit, the item must be returned in good condition, in original packaging, and with all paperwork, parts and accessories. Conditions and exceptions apply; please contact our customer service at webcustomerservice@linenchest.com for any details prior to ordering online.

• Exceptions

Due to hygienic reasons, we do not accept the return of pillows, protectors (pillow or mattress) or duvets as well as mattress toppers for all Web and store purchases.

• Procedure

Please follow the steps below if you wish to return an item:

Web orders returned by mail

1. Contact Customer Service at 1 800 363-3832 ext. :360 ( 9h to 17h) or email info@linenchest.com get a return approval confirmation.
2. Pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order.
4. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend you use an insured mail service for your return.
7. Return the package to:
   Attn: Web Returns, C/O Linen Chest
   4455 Autoroute des Laurentides
   Laval, QC
   H7L 5X8
8. You will have ten (10) days from the date of delivery to return it for a refund. Only the shipping cost will be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

Web orders returned in Store

1. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
2. The purchaser must bring the order along with a copy of the documentation that accompanied your order. Only the purchaser can return items for a refund, otherwise, if you are the recipient of an order, a credit note will be supplied as long as our return policy is respected. In both cases I.D. will be required for verification.
3. Refunds will only be processed on the same payment method used on the original order.
4. You will have ten (10) days from the date of delivery to return it for a refund. Only the shipping cost will be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

• Product Warranties

Many of the items come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.

• Track your order

If you have an account, you will be able to check on the status of your orders directly from your profile page. If you do not have an account, you can track your order on this page. Just enter your order number or your delivery postal code. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites:
- Canada Post : www.canadapost.ca
- UPS : www.ups.com

• Change or cancel your order

If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, please contact customer service at 1 800 363-3832 or email us at webcustomerservice@linenchest.com.
On occasion, orders may be cancelled by our system for various reasons, including:

1. Products being out of stock
2. Difficulty in processing your payment information
3. Unable to ship to the address provided
4. Duplication of a previous order

Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear.
However, if your contents are damaged;

1. Accept the package, make a note of the damage on the shipping receipt
2. Sign and date it

• Sending a gift

Unfortunately at this time we do not offer a giftwrapping service. Please write a note in the comments section if you are purchasing a gift so we can make sure not to include any prices or an invoice inside the package. We can ship to anyone within Canada so your gift can get to its destination safely. You can also write a small message in the gift message box. We transcribe your message by hand on a blank gift card and include it in the parcel.