The holidays are fast approaching and shipping deadlines are quickly creeping up. Prepare early and start your gift shopping with us thanks to our worry free online shopping and Free Shipping promotions with Canada Post (some conditions apply).
We offer you easy online shopping with safe transactions, worry free shipping and an easy return and exchange policy.
We ship to all major Canadian cities in all Canadian provinces by Canada Post expedited service, which can take 2-4 business days (from shipping day) and up to 10 business days if the delivery location is in an extended or rural area.
LAST DAY TO SHIP to major Canadian cities for all your gifts to be delivered before December 25th is Friday December 20th, 2013. So make sure to place your orders before that date and let us worry about the rest!
Please note that Canada Post and UPS do not pick up or deliver on the following days: December 25th and 26th as well as January 1st.
For all of you pressed for time, or for some that simply want peace of mind, we do offer express delivery services. You can email us at firstname.lastname@example.org with your full name, telephone number, full delivery address and the products / quantities you wish to order. A shipping quote will be issued within 24 hours. We can use 2 express services, which are both next day delivery (from shipping day and assuming all your products are in stock) with Canada Post and UPS.
At Linen Chest we understand that gift shopping starts early & that return and exchange policies are not always made easy during this season. We want your gift recipient to be fully satisfied which is why we are extending our exchange policy for all purchases made as of December 1st, 2013. As long as our exchange policy conditions are met, gifts can be exchanged up until January 8th, 2014.
Please note that our return policy stays the same at 10 days from the delivery of your order.
Should you need any further assistance please email us at email@example.com.
Thank you and Linen Chest wishes you a healthy and prosperous Holiday Season!
Currently, all shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). Please contact customer service via email before ordering for more details firstname.lastname@example.org.
Shipping fees are also not applicable on oversized items, such as certain furniture and over dimensioned products that cannot be shipped by regular courier. Please consult oversize delivery options below or contact us at email@example.com for more details..
Oversized products are subject to different shipping conditions and services. Some may be available for free in-store pick up, others like mattresses and large pieces of furniture or chairs will have specific delivery options.
For orders of 500$ (sub-total) and over containing at least 1 oversized product and delivery is within 50km radius of any of our stores; delivery is free of charge.
Orders, which contain at least 1 oversized product, with a subtotal of 499$ and under and delivery is within 50km radius of our stores; a flat fee of 50$ will be charged for the delivery fee.
Any orders containing at least 1 oversized product with delivery outside of a 50km radius of our stores will be subject to a quote for delivery before the order is processed.
For any information on delivery charges or zones, please feel free to contact us at firstname.lastname@example.org.
You can find out if an item is in stock by clicking on the item, it will indicate the availability and give a shipment ETS (estimated time to ship) message. If a product is out of stock, the message will reflect it.
Most items are in stock and ready to be shipped. Orders for in-stock items begin the shipping process once the item is located in stock and your payment is approved. Most in-stock items should be ready to be shipped within 24 hours (one business days). If we need to transfer some items from one of our other warehouses in Montreal, it could take 2-3 business days. Otherwise, if we need to transfer your items from other warehouses outside Montreal, it might take 5 business days to be ready for delivery.
If you have an account, you can check on your order status directly from your profile page.
All estimated delivery service delays are always applicable from the shipping date and target locations within large cities. Some delays may occur if the product needs to be transferred from another location or if it is out of stock you will be advised promptly.
Canada Post Expedited Service
|$0.00 - $29.99||Free||$11.95|
|$30.00 - $99.99||Free||$15.95|
|$100.00 - $149.99||Free||$17.95|
|$150.00 - $199.99||Free||$26.95|
|$200.00 - $499.99||Free||10%|
|$500.00 - $999.99||Free||8%|
|$1000.00 and over||Free||6%|
We ship with a courier and postal service. For this reason, we are not responsible for delays, extra charges or buyer’s order/information typing errors. The courier will attempt to deliver a parcel up to three times before returning it to us. The postal service holds the parcel at a postal outlet for about 10 days before it is returned to us if unclaimed. Any fees related to changes in delivery address or to re-shipping once the parcel has left our warehouse will be at the buyer’s expense. Unfortunately in both cases no specific block of time can be requested for delivery.
Canada post expedited service
This service reaches out to all Canadian addresses in major cities within 2-4 business days and up to 10 business days for certain other rural areas or zones. This service can be used for postal boxes, extended areas as well as any business address just like a mail service. Should there be nobody to accept the parcel upon delivery; a tag will be left with details on how to pick up your parcel at your local postal outlet. Postal outlets can sometimes be accessed easily with their extended morning, evening and Saturday hours and the parcel is kept for as much as 10 days before it is returned to us. Please make sure you have a photo I.D. when picking up your parcel. This parcel is fully insured and is traceable with your assigned tracking number, which you should receive by email.
This courier service delivers its parcels in a very timely and secure fashion all across Canada. It reaches most zones and postal codes with its ground service. There are certain extended zones and areas in which this ground service cannot be used, such as remote and rural areas, postal boxes and Canadian Territories. Delivery to major cities is usually made within 1-3 business days in Eastern Canada and up to 3-4 business days to Western Canada. These deliveries require someone to be on location, Monday to Friday between 9-5pm, to accept and sign for it. Otherwise the use of a business or work address is recommended. All parcels are fully insured and can be traced with an assigned tracking number, which you should receive by email.
Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear. However, if your contents are damaged;
• Accept the package, make a note of the damage on the shipping receipt
• Sign and date it.
No fees will be charged for the shipping of a gift card. All gift cards are mailed out by regular mail services or courier services at our discretion.
Putting customers first, Linen Chest is expanding its reach worldwide. While we currently accept delivery orders within Canada only, we will be expanding our delivery territory into the U.S & worldwide in the near future. If you would like a quote on shipping outside Canada, please contact Customer Service at 1 800 363-3832 or at email@example.com. We will be able to assess your needs and offer shipping quotes that suit your situation. Please make sure to supply the full list of items and quantities you with to get a quote for as well as a full delivery address. For you security, we may require additional information before accepting your order.
Linen Chest offers an Express Shipping Service using UPS next day, requiring a physical street address within UPS delivery zones. We also offer a Canada Post priority service in the event the delivery address is a P.O. Box, a rural address or simply not within UPS delivery zones.
These services are not included in our free shipping promotions. Costs are calculated using the parcel’s weight, dimensions and delivery location.
Please email firstname.lastname@example.org for a shipping quote with the below information:
• Your name and phone number
• Exact shipping address (including postal code)
• Items and quantities of your order
• Express service desired (UPS or Canada Post)
We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within ten (10) days of delivery for a full refund of the purchase price, minus the shipping, handling and other charges. Or, the parcel can be returned for an exchange within thirty (30) days of delivery.
To ensure full credit, the item must be returned in good condition, in original packaging, and with all paperwork, parts and accessories. Conditions and exceptions apply; please contact our customer service at email@example.com for any details prior to ordering online.
Please follow the steps below if you wish to return an item:
Web orders returned by mail
Web orders returned in Store
Many of the items come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.
If you have an account, you will be able to check on the status of your orders directly from your profile page. If you do not have an account, you can track your order on this page. Just enter your order number or your delivery postal code. Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to access the shipping service website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites:
- Canada Post : www.canadapost.ca
- UPS : www.ups.com
If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, please contact customer service at 1 800 363-3832 or email us at firstname.lastname@example.org.
On occasion, orders may be cancelled by our system for various reasons, including:
Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear.
However, if your contents are damaged;
Unfortunately at this time we do not offer a giftwrapping service. Please write a note in the comments section if you are purchasing a gift so we can make sure not to include any prices or an invoice inside the package. We can ship to anyone within Canada so your gift can get to its destination safely. You can also write a small message in the gift message box. We transcribe your message by hand on a blank gift card and include it in the parcel.