Hunter Douglas Warranty

COVERED by a Lifetime Limited Warranty*

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
• All internal mechanisms
• Components and brackets
• Fabric delamination
• Operational cords are covered for seven years from the date of purchase
• Hunter Douglas motorization components are covered for five years from the date of purchase
• Repairs and/or replacements will be made with like or similar parts or products

Hunter Douglas will repair or replace the window fashion product or components found to be defective.

NOT COVERED by a Lifetime Limited Warranty*

• Any conditions caused by normal wear and tear
• Abuse, accidents, misuse or alterations to the product
• Exposure to the elements (sun damage, wind, water/moisture) or discolouration or fading over time
• Failure to follow our instructions concerning measurement, proper installation, cleaning or maintenance
• Shipping charges, cost of removal and reinstallation

*Note: Under provincial or territorial law, you may have different or additional rights.

Except where provincial or territorial law requires otherwise, Hunter Douglas and its affiliates:

• will not be able to refund any amount paid by the purchaser to the Hunter Douglas dealer, and
• will not be liable or responsible for any economic loss expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair or replacement of the Hunter Douglas window fashion product.

The limitations of liability in this Lifetime Limited Warranty shall apply regardless of whether Hunter Douglas or its affiliates have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong whatsoever, except as a result of gross negligence or gross recklessness.

Different warranty periods and terms apply to commercial products and applications.

TO OBTAIN WARRANTY SERVICE

1. Contact Linen Chest for warranty assistance.
   P: 1-855-786-7354

Alta Warranty

Limited Lifetime Product Warranty

This Limited Lifetime Product Warranty extends to the original retail purchaser of Custom Brands Group window covering products which were properly installed and maintained as per our installation instructions and not modified in any way. Alta will repair or replace, at our option, a defective product after it is returned to Custom Brands Group or one of their dealers.

Natural materials, especially wood, can have a tendency to warp when exposed to the elements. This is considered normal wear and tear and is not covered by this warranty. Repairs and replacements will be made with like or similar parts or products. Alta will do their best to match the repair or replacement with similar parts or products, but colours may vary and we cannot guarantee an exact match from previous purchases or to other non-defective existing products, even if they are in or near the same opening. If the product, part/component, or operating system has been discontinued, they will repair or replace only the defective product with the most similar alternative available at the time of repair or replacement.

What is Covered?

This warranty covers all Alta products for defects in materials, mechanisms, workmanship, and failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided in the chart below).

• All internal mechanisms, components, and brackets
• Fabric delamination
• Custom Brands Group will provide a return shipping label for goods less than 12 months old

*All motorized parts must be purchased from Custom Brands Group to be covered by Alta's warranty

What Is Not Covered?

• Any conditions caused by normal wear and tear on the product.
• Abuse, accidents, misuse, or alterations to the product.
• Exposure to the elements (sunlight, salt air, wind, water/moisture, high humidity, or corrosive materials) which may cause discolouration, fading, cracking, shrinking, stretching, or warping over time.
• Failure to follow these instructions with respect to measurement, proper installation, cleaning, operation of the product, or maintenance.
• Labor costs associated with removal and reinstallation.
• Shipments will be at the purchaser’s expense for all goods more than 12 months old.

To Obtain Warranty Service

1. Contact Linen Chest for warranty assistance.
   P: 1-855-786-7354

NOTE: You may have different or additional rights under provincial or territorial law. Except where provincial or territorial law apply, Custom Brands Group Canada:

• will not be liable to refund any amount paid by the purchaser to the Custom Brands Group Canada dealer; and
• will not be liable or responsible for any economic loss, expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages, (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair or replacement of the product. The limitations of liability in this Limited Lifetime Product Warranty shall apply regardless of whether Custom Brands Group Canada or its dealers have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong, whatsoever, except as a result of gross negligence or gross recklessness.

Different warranty periods and terms apply for specialty blinds/shades and commercial products and applications.