What are the steps to place an order for custom-made window coverings?

It’s 4 simple steps:

  1. Book a free in home consultation. Our custom window treatment specialist will contact you to understand your overall project, timeline and to schedule an in-home consultation.
  2. In-Home Consultation. Our custom window treatment specialist visits your home with sample books, offers expert recommendations based on your needs (privacy, light control, style, budget, etc.), and takes close measurements to provide you with a quote. We may require a certified installer to take final measurements. If you are satisfied with your selection, a deposit will be required to secure the order.
  3. Custom production. All window coverings are made to order and produced specifically for your project.
  4. Professional installation. Our professional installation service ensures your custom window treatments are expertly fitted for a flawless look and optimal performance.

Ready to start? Book your free in home consultation.

  • Book a Free in-home consultation:
    • Do you offer free in home consultations?

        Yes— Linen Chest offers free in-home consultations within 30km of our store locations**. This service is offered with no obligation to purchase.

        **Exceptions: For Sudbury & Chicoutimi the service may be only offered virtually.

    • Do you offer virtual or in-store consultations?

        Yes. We offer virtual and in-store consultations for our customers upon request. This is a great solution for customers who live further away from the store.

    • What are your business hours?

      • Our business hours are listed on our website and may vary by location. Please contact us or check online for the most up-to-date information. The Shop at home department office hours are Monday-Friday between 9am-4pm & closed on statutory holidays.

    • Can I see samples in my home?

      • Absolutely! Our specialists can bring a curated selection of fabrics and product samples right to your home, so you can see colors, textures, and styles in your own space.

    • What can I do if I haven’t heard from my specialist to schedule my appointment?

      • One of our custom windows treatment specialists will get back to you within 24-48 hours (business days). You can always call our office number at 1-855-786-7354 & one of our knowledgeable associates will assist you.

  • Promotions & Sales:
    • Why invest in custom window coverings?

        Custom window coverings (blinds, curtains, shades, shutters, etc.) offer several significant advantages over standard off-the-shelf options:

        1. Increased property value
        2. Superior durability and quality
        3. Improved energy efficiency
        4. Optimal light and privacy control
        5. Superior aesthetics
        6. Perfect fit
    • Do you offer promotions?

      • Yes! In addition to our standard Price Policy, Linen Chest frequently offers exciting promotions throughout the year. Visit our website or ask one of our custom windows specialists for the latest offers and eligibility details.

    • Do you offer financing?

      • Yes! We offer flexible financing options on all our custom window coverings through Flexiti, including a 0% 12-month plan. Financing is available to help make your purchase more manageable, though a small administrative fee may apply.

    • How much do custom window coverings cost?

        The cost of custom blinds or draperies per window can vary widely depending on the following factors:

        1. Size and shape of your window
        2. Type of window treatment (Blinds, curtains, shutters, etc.)
        3. Fabric or material you select (light filtering vs blackout)
        4. Control option you prefer (manual, motorized, or fully automated with smart home integration)

        The price range typically starts at $250 per window.

        For an accurate estimate tailored to your space and style, book a free in-home consultation with one of our custom windows specialists, who can show you samples, measure your windows, and provide a detailed quote.

    • How does payment work for orders with the Shop at Home?

      • Custom orders require a 50% deposit to secure your order and lock in the quoted pricing. The remaining balance is due just prior to installation.

        Unlike many custom window covering providers, we do not require full payment upfront.

    • Why do I need to pay before installation?

      • All of our products are custom-made specifically for your home. Once production begins, materials and labor are committed, which is why payment is required before installation can proceed.

    • What payment methods do you accept?

      • We accept major credit cards, debit, cash & cheques. Your consultant will confirm available options at the time of ordering.

    • Are there any hidden fees?

      • No. All pricing is fully transparent and outlined in your written quote. Any additional costs (such as special hardware or non-standard installation conditions) are discussed and approved in advance.

    • Can I change or cancel my order after placing it?
    • What is your return or refund policy?
  • Products:
    • Which products do you carry?

        Linen Chest offers a wide range of custom window treatments & custom home decor products, in a wide range of colors, textures, fabrics and light control levels:

        1. Blinds
        2. Shutters
        3. Drapery (french pleats, pinch pleats, ripplefold, wave...)
        4. Roman Shades
        5. Valances
        6. Hardware (rods, tracks, motorized rod)
        7. Motorized Products
        8. Rugs
        9. Bedding, Cushions & more
    • How long do custom orders take?

      • Our custom blinds and draperies are made just for you, so every order is unique. Typically, it takes 4–8 weeks of production from order to installation. We’ll confirm an estimated delivery date with your quote and keep you updated every step of the way

    • Can you handle tricky windows?

      • Absolutely! Whether it’s bay windows, special form, arches, bow windows, patio doors, or oversized windows, our custom solutions are designed to fit perfectly and look stunning. Let our experts create a flawless, made-to-measure solution just for your home.

    • Are motorized blinds compatible with smart homes?

      • Yes! Our motorized blinds and curtain rods can integrate with most popular smart-home platforms, allowing you to control them via apps, voice assistants, or automation setups. Compatibility may vary by product, so we recommend confirming your specific selection with your custom window specialists.

    • Are your custom window treatments safe for kids and pets?

      • Yes! Our products are designed with children and furry friends in mind. We offer a range of cordless and motorized options that look great and comply with Canadian regulations for window covering cords, helping to eliminate the risks associated with exposed cords and giving you peace of mind.

    • Are your window coverings custom-made or ready-made?

      • Our Shop at Home service specializes in custom-fit window coverings designed specifically for your space.

        If you’re working with a tighter timeline or budget, ready-made options are available through Linen Chest retail stores and our website in standard sizes.

    • Can you match my existing décor or paint colors?

      • Yes. We offer a wide range of fabrics, finishes, and materials, and our consultants can help coordinate your window coverings with existing décor, furniture, or paint colors.

    • Are your products suitable for specific rooms (bathroom, kitchen, bedroom)?

      • Absolutely. We recommend materials and styles based on each room’s needs, including moisture resistance for bathrooms, light control for bedrooms, and durability for high-use spaces.

    • Are your products made locally or internationally?

      • Our products are sourced from a mix of trusted local and international manufacturers, selected for quality, craftsmanship, and reliability.

    • Are your materials environmentally friendly?

      • Many of our products feature eco-conscious materials and energy-efficient options. Ask your consultant about sustainable fabrics, responsibly sourced materials, and energy-saving designs.

  • Installation:
    • Do I need to be home during installation?

        Yes, a responsible authorized person must be present. Our installers will guide you through your new custom window treatments, answer any questions, and ensure everything is optimal before they leave.

    • What am I expected to do on installation day?
        1. Be available by phone for the contractor at least 1 hour before your scheduled appointment
        2. Provide smooth access to the home or apartment (example: arrange elevator in advance)
        3. Provide clear access to the windows for the installer to place his ladder & equipment
    • What should I expect during installation?

      • Our professional installers arrive on time, protect your space, install your window coverings with care, and ensure everything operates perfectly before leaving.

    • What can I expect on installation day?

      • Installation is typically quick and efficient. We handle setup, testing, and clean-up so you can enjoy your new window coverings right away.

    • Do you install ready-made products?

      • At this time, this is not a service we offer.

  • After Sales:

Buy now, Pay on Your Terms

Financing options available for as low as 0% APR.

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Offer details

  • Offer valid until May 24, 2026. * Promotion applies on all custom blinds, shades and/or custom draperies. Orders above $1,000 but under $3,000 are eligible for a 20% discount on custom blinds and drapery fabrics. **Free installation excludes travel fees and extra charges on exceptional items (i.e. extra high ceilings, surcharge for concrete, etc.). Based on pre-tax amount spent. Other conditions may apply.

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