Currently, all shipping fees apply to Canada only, with the exception of certain rural areas and territories. Please contact customer service via email for more details firstname.lastname@example.org.
Shipping fees are also not applicable on oversized items, such as certain furniture. Please contact customer service via email for more details email@example.com.
*Please note that free shipping promotions do not apply to previous purchases or pending orders, and must respect the noted criteria.Availability & Shipping Daily
You can find out if an item is in stock. By clicking on the item, it will indicate the availability and give a shipment ETS (estimated time to ship) message. If a product is out of stock, the message will reflect it.
Most items are in stock and ready to be shipped. Orders for in-stock items begin the shipping process once the item is located in stock and your payment is approved. Most in-stock items should be ready to be shipped within 24 hours (on business days). If we need to transfer some items from one of our other warehouses in Montreal, it could take 2-3 business days. Otherwise, if we need to transfer your items from other warehouses outside Montreal, it might take 5 business days to be ready for delivery.
If you have an account, you can check all your orders and where they are directly from your profile page.Services with UPS & Canada Post
We ship with a courier and postal service. For this reason, we are not responsible for delays, extra charges or buyer’s order/information typing errors. The courier will attempt to deliver a parcel up to three times before returning it to us. The postal service holds the parcel at a postal outlet for 15 days before it is returned to us if unclaimed. Any fees related to changes in delivery address or to re-shipping once the parcel has left our warehouse will be at the buyer’s expense. Unfortunately in both cases no specific block of time can be requested for delivery.Canada post expedited service
This service reaches out to all Canadian addresses in major cities within 2-4 business days and up to 10 business days for certain other rural areas or zones. This service can be used for postal boxes, extended areas as well as any business address just like a mail service. Should there be nobody to accept the parcel upon delivery; a tag will be left with details on how to pick up your parcel at your local postal outlet. Postal outlets can sometimes be accessed easily with their extended morning, evening and Saturday hours and the parcel is kept for as much as 15 days before it is returned to us. Please make sure you have a photo I.D. when picking up your parcel.
This parcel is fully insured and is traceable with your assigned tracking number, which you should receive by email (Your order is ready to be shipped!).UPS Ground
This courier service delivers its parcels in a very timely and secure fashion all across Canada. It reaches most zones and postal codes with its ground service. There are certain extended zones and areas in which this ground service cannot be used, such as remote and rural areas, postal boxes and Canadian Territories. Delivery to major cities is usually made within 1-3 business days in Eastern Canada and up to 3-4 business days to Western Canada. These deliveries require someone to be on location, Monday to Friday between 9-5pm, to accept and sign for it. Otherwise the use of a business or work address is recommended.
All parcels are fully insured and can be traced with an assigned tracking number, which you should receive by email (Your order is ready to be shipped!).
We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, you may return the item within ten (10) days of delivery for a full refund of the purchase price, minus the shipping, handling and other charges. Or, the parcel can be returned for an exchange within thirty (30) days of delivery.
To ensure full credit, the item must be returned in good condition, in original packaging, and with all paperwork, parts and accessories. Conditions apply, please contact our customer service.Exceptions
Due to hygienic reasons, we do not accept the return of pillows, protectors or duvets for all Web and store purchases.Procedure
Please follow the steps below if you wish to return an item:
- Contact Customer Service at 1 800 363-3832 to get a return approval confirmation.
- Pack the item securely in the original package.
- Enclose a copy of the documentation that accompanied your order.
*Be sure to keep a photocopy of this information for your records. If you are unable to send this documentation, please include your order number, billing name and address with the item.
- All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend you use an insured mail service for your return.
- Return the package to:
Attn: Web Returns, C/O Linen Chest
4455 Autoroute des Laurentides
- You will have ten (10) days from the date of delivery to return it for a refund. Only the shipping cost will be refunded if the return is a result of a manufacturer error or a shipping error on our part.
- For assistance, please call Customer Service at 1(800) 363-3832 or email firstname.lastname@example.org.
Many of the items come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.
All estimated delivery service delays are always applicable from the shipping date and target locations within large cities. Some delays may occur if the product needs to be transferred from another location or if it is out of stock you will be advised promptly.
* Rates are not for oversized items. Should your order contain an oversized product, you will be notified prior to us shipping your order. Examples of oversized items include: furniture, mattresses, large wine cellars and massage chairs. Oversized items will usually be displayed with a visual tag. Please email customer service for more details email@example.com.Total Order CostCanada Post Expedited ServiceUps Ground
$0.00 - $29.99 $9.95 $14.95 $30.00 - $99.99 $13.95 $19.95 $100.00 - $149.99 $0* $21.95 $150.00 - $199.99 $0* $26.95 $200.00 - $499.99 $0* 12% $500.00 - $999.99 $0* 10% $1000.00 and over $0* 8%
Putting customers first, Linen Chest is expanding its reach worldwide. While we currently accept delivery orders within Canada only, we will be expanding our delivery territory into the U.S & worldwide in the near future.
If you would like a quote on shipping outside Canada, please contact Customer Service at 1 800 363-3832 or at firstname.lastname@example.org. We will figure it all and see the possibilities.
*When you call, please make sure to know the exact quantity you wish to order, the full shipping address and the service that you want to use (UPS or Express)
** For extra security, we may ask for a fax with extra credit card information.