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| Shipping & Returns | ||||||||||||||||||||||||||
| Shipping & Returns | ||||||||||||||||||||||||||
| Putting customers first, Linen Chest is expanding its reach worldwide. While we currently accept delivery orders within Canada only, we will be expanding our delivery territory into the U.S. very shortly. If you would like a quote on shipping outside Canada, please contact Customer Service at (800) 363-3832, or at webshipping@linenchest.com. | ||||||||||||||||||||||||||
| Linen Chest also wants our customers to be completely satisfied with their purchases. That’s why we’ve outlined a simple and fair return policy regarding all items purchased from Linen Chest. | ||||||||||||||||||||||||||
| Shipping: Exceptions/Restrictions/Promotions | ||||||||||||||||||||||||||
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| * Please note that free shipping promotions do not apply to previous purchases or pending orders, and must respect the noted criteria. | ||||||||||||||||||||||||||
| Shipping: Rates within Canada | ||||||||||||||||||||||||||
| All estimated delivery service delays are always applicable from the shipping date and target locations within large cities. Some delays may occur if the product needs to be transferred from another location or if it is out of stock you will be advised promptly. | ||||||||||||||||||||||||||
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| * Rates are not for oversized items. Should your order contain an oversized product, you will be notified prior to us shipping your order. Examples of oversized items include: furniture, large wine cellars and massage chairs. Please email customer service for more details. | ||||||||||||||||||||||||||
| Shipping: Delivery process and services | ||||||||||||||||||||||||||
| We ship with a courier and postal service and are not responsible for delays, extra charges or buyer’s order/information typing errors. The courier will attempt to deliver a parcel up to three times before returning it to us and the postal service holds the parcel at a postal outlet for 15 days before it is returned to us if unclaimed. Any fees related to changes in delivery address or to re-shipping once the parcel has left our warehouse, will be at the buyer’s expense. Unfortunately in both cases no specific block of time can be requested for delivery. | ||||||||||||||||||||||||||
| Canada post expedited service: This service reaches out to all Canadian addresses in major cities within 3-5 business days and up to 10 business days for certain other rural areas or zones. This service can be used for postal boxes, extended areas as well as any business address just like a mail service. Should there be nobody to accept the parcel upon delivery, a tag will be left with details on how to pick up your parcel at your local postal outlet. Postal outlets can sometimes be accessed easily with there extended morning, evening and Saturday hours and the parcel is kept for as much as 15 days before it is returned to us. Please make sure to have a photo I.D. when picking up your parcel. This parcel is fully insured and is traceable using www.canadapost.ca along with your assigned tracking number, which you should receive by email. | ||||||||||||||||||||||||||
| UPS Ground: This courier service delivers it’s parcels in a very timely and secure fashion all across Canada. It reaches most zones and postal codes with its ground service. There are certain extended zones and areas in which this ground service cannot be used, such as remote and rural areas, postal boxes and Canadian Territories. Delivery to major cities are usually made within 1-2 business days in eastern Canada and up to 3-4 business days to western Canada. These deliveries require someone to be on location, Monday to Friday between 9-5pm, to accept and sign for it, otherwise the use of a business or work address is recommended. All parcels are fully insured and can be traced with an assigned tracking number | ||||||||||||||||||||||||||
| Express Shipping | ||||||||||||||||||||||||||
| Linen Chest offers an Express Shipping Service using UPS next day, requiring a physical street address within UPS delivery zones. We also offer a Canada Post priority service in the event the delivery address is a P.O. Box, a rural address or simply not within UPS delivery zones. These services are not included in our free shipping promotions. Costs are calculated using the parcel’s weight, dimensions and delivery location. Please email webshipping@linenchest.com for a shipping quote with the below information:
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| We will make sure you get a response during business hours and within 24 hours for evening and weekend requests. Please note that in order to respect the delivery process for express services, courier companies request someone to be at the location to accept delivery. Failure to do so may result in delays out of our control. In the event of weather issues, or other delay issues outside of the courier’s control, we will work with the courier to make sure parcels are delivered ASAP. | ||||||||||||||||||||||||||
| Shipping: Item availability | ||||||||||||||||||||||||||
| Most items are in stock and ready to be shipped. Orders for in-stock items begin the shipping process once the item is located in stock and your payment is approved. Most in-stock items should be received within 5-to-12 business days.You will receive an email confirming your purchase is in stock or the length of delay if it is on back order.In the event a multiple-item order has one or more items out of stock, the entire order will not be shipped until all items are in stock and packaged together. If you would like to receive an in-stock item from a multi-item order before all items are in stock, please advise Customer Service at (800) 363-3832, or at info@linenchest.com. | ||||||||||||||||||||||||||
| Shipping: Cancellations | ||||||||||||||||||||||||||
On occasion, orders may be cancelled by our system for various reasons, including:
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| Changing or Cancelling Your Order | ||||||||||||||||||||||||||
| You may cancel your order any time prior to processing by calling (800) 363-3832, or emailing info@linenchest.com.However, once shipped, orders are unable to be cancelled. Please refer to our Returns section on this page for easy return procedures.Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show some wear. However, if your contents are damaged, accept the package, make a note of the damage on the shipping receipt, and sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact customer services immediately at (800) 363-3832 or at info@linenchest.com. | ||||||||||||||||||||||||||
| Shipping: Tracking your purchase | ||||||||||||||||||||||||||
| Once an order is processed and shipped out, you should receive an email regarding your order’s shipping status containing a tracking number as well as a link to click in order to access the website to trace your parcel. Depending on the service chosen and used you can trace your parcel on the following sites: - Canada Post : www.canadapost.ca - UPS : www.ups.com |
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| Returns: Return Procedures | ||||||||||||||||||||||||||
| Please follow the steps below if you wish to return an item: | ||||||||||||||||||||||||||
| 1. Contact Customer Service at (800) 363-3832 to get a return approval confirmation. 2. Pack the item securely in the original package. 3. Enclose a copy of the documentation that accompanied your order. Be sure to keep a photocopy of this information for your records. If you are unable to send this documentation, please include your order number, billing name and address with the item. 4. All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit. 5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. 6. For your protection, we recommend you use an insured mail service for your return. 7. Return the package to: Attn: Web Returns, C/O Linen Chest, 4455 Autoroute des Laurentides, Laval, QC H7L 5X8 8. You will have ten days from the date of delivery to return it for a refund. Only the shipping cost will be refunded if the return is a result of a manufacturer error or a shipping error on our part. 9. For assistance, please call Customer Service at (800) 363-3832, or email info@linenchest.com. |
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| Returns: Return Exceptions | ||||||||||||||||||||||||||
| Due to hygienic reasons, we do not accept the return of pillows or duvets for all Web and store purchases. | ||||||||||||||||||||||||||
| Returns: 10-day Money-back Guarantee/30-day Exchange | ||||||||||||||||||||||||||
| We want you to be fully satisfied with every item that you purchase from LinenChest.com. If you are not satisfied with an item that you have purchased, You may return the item within ten days of delivery for a full refund of the purchase price, minus the shipping, handling and other charges. Or, the parcel can be returned for an exchange within 30 days of delivery. To ensure full credit, the item must be returned in good condition, in original packaging, and with all paperwork, parts and accessories. | ||||||||||||||||||||||||||
| Returns: Damaged or Defective Goods | ||||||||||||||||||||||||||
| If you receive a damaged or defective item, please contact Customer Service right away at (800) 363-3832, or at info@linenchest.com. | ||||||||||||||||||||||||||
| Returns: Product Warranties | ||||||||||||||||||||||||||
| Many of the items come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly. | ||||||||||||||||||||||||||
