Frequently Asked Questions
 
Can I cancel or make changes to my order?
We gladly accept returns that have been authorized by our Head Office Web Department. Following our authorization, the merchandise can be dropped off at a specific store location to proceed with our return and exchange policy. Please remember to bring the item in its original packaging along with the accompanying documentation. For delivery return, please contact us directly at (800) 363-3832 and we will be more than happy to assist you.
 
How do I return an item that I purchased online?
For returns, please contact customer service at 1-800-363-3832 , email us at info@linenchest.com or consult our return policy. Upon receipt of the item and it meeting our 10 day refund policy, Linen Chest will post a refund to your credit card, otherwise you will have 30 days after delivery to return your parcel for an exchange.
 
Can I return/exchange an item that I ordered online at my local Linen Chest store?
We gladly accept returns or exchanges at any of our store locations. Please remember to bring the item in its original packaging along with the accompanying documentation. For delivery return, please contact us directly at 1-800-363-3832 or email us at info@linenchest.com so we can properly assess shipping requirements.
 
Where is my order? I placed an order on the website and have not received it?
Please contact customer service at 1-800-363-3832 or by emailing us at webshipping@linenchest.com. Please make sure to have your order number with you to facilitate the research process.
 
Can my order be shipped to multiple addresses?
Unfortunately, we are not able to ship one order to multiple addresses. You will need to place two separate orders. If you need assistance in placing your order, please e-mail our Customer Service desk at info@linenchest.com or call 1-800-363-3832 and we will be more than happy to assist you.
 
 
How can I get on Linen Chest’s mailing list? I would like to receive information on special offers.
We can add you to our e-mail distribution list to keep you up-to-date on promotions and new, exciting things happening at Linen Chest by clicking here. Please note that we do not sell personal customer information to any third party.
 
Why do I need to enter my email address when I place an order online?
An email address is requested so that after you successfully place your order, you can receive an order confirmation with your order details and order number. Once your order ships, you will receive a 2nd email detailing your tracking information. Linen Chest does not sell or share our customer’s information with any third parties.
 
Why was I charged sales tax for my online order?
We are required by law to charge Canadian Goods and Services Tax (GST) on all products shipped to addresses in Canada, and Canadian provincial sales taxes in provinces where we have a physical location. We currently have stores in Quebec and Ontario. We do not collect sales tax on gift cards, as the appropriate sales tax will be charged on the purchase when the gift card is redeemed.
 
Which forms of payment can I use for my online purchase?
We gladly accept Visa and MasterCard. If you would like to use a form of payment other than a credit card, simply visit one of our stores near you and they will be more than happy to assist you.
 
How do I place an order with an international delivery address?
We accept orders from any country and have established a courier service for international delivery. Our website is currently only accepting Canadian orders and deliveries, but we can manually accept International orders until our website becomes Worldwide friendly. Simply email us at info@linenchest.com with all your details to receive a delivery quote.
 
When will my order ship?
Linen Chest requires up to 3-4 days to process, pick and pack your order and our courier partners require up to 3-4 days to deliver. Your order should be at your door, no more than 7-12 days after you place it.
 
How do I find out if a store has an item in stock?
Most of the items shown on our website are available in our stores. However, inventory may vary by store. If you are interested in purchasing a specific item in one of our stores, please contact the store directly using the contact information from our store location page. Our expert Sales Associates will be happy to assist you.
 
Does Linen Chest price match items I find advertised for less at another
website/retail store?
We will not only match our direct competitor’s price on identical items, but we will also offer another 10% off the difference. In order to qualify for our price matching guarantee, the product in question needs to be advertised by an authorized retailer for that brand and product. The product also has to be the same make, model and condition. Finally the selling store must have a physical store location located within the same provinces as our store locations. Other exceptions may apply. Please see store or call for details. These orders cannot be processed on our website.
 
Does Linen Chest offer Layaway services?
Linen Chest does not offer a layaway program at this time.
 
How do I apply for a position at Linen Chest?
We are looking for talented, hardworking individuals. Our unswerving commitment to our promote-from-within policy is a great example of how we recognize, appreciate, and reward those who show exceptional performance. If you are interested in becoming part of our organization click here for more information.
 
Does Linen Chest have an Affiliate Program?
At the present time, we do not have a formal affiliate program in place. However, we do evaluate proposals on a case by case basis. If you would like to send any marketing materials about your company or website to our marketing department, you may send them to Linen Chest Marketing Department (Affiliate Program), 4455 Autoroute des Laurentides, Laval, QC, H7L 5X8
 
How do I find an item on your website?
We’ve made finding an item on our site simple. Type the description or name of the item in the Search Field located at the top of our homepage. Still can’t find it? Contact our Customer Service desk at info@linenchest.com or call 1 800 363-3832.